Claims and beyond

The claims process is important when it comes to picking your auto insurance. Customers purchase a policy in the hopes of never actually needing it. Buy it and forget it. But that’s not always how life works.

Unfortunately, things happen. Your car breaks down, leaving you stranded on the side of the road. A passing semi-truck flings a rock into your brand new windshield. Or worst of all, you’re involved in a major accident. In those moments, all you want is for the money you’ve been forking over every month for the last umpteen years to kick in to ensure everything is handled quickly, efficiently, and without hassle.

Metromile may be a relatively new company, but there’s nothing amateur about how we treat our customers. Our customer experience advocates go above and beyond to ensure the customer’s needs are met whether it’s answering questions through the quote process, making changes to an active account, or getting your claim handled from beginning to end.

Most insurance companies offer 24/7 claims support. Metromile is no different. If you call our claims number (888-215-9176) at 2am (in any time zone), we’ll be there to help you file your claim. Claims related incidents rarely happen at convenient times. That’s why we’re available all day, every day, to make sure you get the help you need.

We don’t stop there. Not only is a claims department available 24/7, but we also assign a customer experience advocate to ensure that your claims process goes smoothly from start to finish. Your advocate can not influence the outcome of your claim but helps make sure you have a good experience – from understanding what is going on to timing of claims resolution.

The claims process should never add anxiety to an already stressful experience. At Metromile, we promise to do everything we can to get you back on the road as quickly and safely as possible.

Questions? Feel free to email us at or visit our Community Forum.

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