Unpacking Your Pay-Per-Mile Insurance Policy: The Metromile Policy Explained

Have you have had car insurance for years and still don’t know what type of policy you have or what the heck any of it means? Insurance jargon and policies can be confusing. There are a lot of new definitions and lingo that you may not have heard before. How much coverage does someone really need to have anyway? What kind of coverage did you sign up for? What is ‘Underinsured Motorist Bodily Injury’ coverage and what does it mean for your pay-per-mile insurance coverage?

Blue VW Van on dirt road. Breaking Down Your Pay-Per-Mile Insurance Policy

We get it; you need insurance but you don’t need to be an insurance expert (unless you want to be!). So we are here to clear up all the questions that your pay-per-mile insurance declaration page may have brought up. From Bodily Injury to Roadside Assistance, here’s what it all means:

  • Bodily Injury (BI): If you get into an accident and you, the insured, is legally liable for the accident, this coverage can help. It pays for injuries/death to people involved in the accident, but not limited to, emotional injury or mental anguish resulting from the bodily injury. Also, BI limits will pay for any legal defense cost if you are sued for the accident. The limits of this coverage depend on the limits that you chose to have.
    How It Works: There a set limit per person and set limit per occurrence or accident. Once the limit has been exhausted there is no more coverage that can be provided. This coverage is not optional and you must at least have the state minimum limit on your policy.
  • Property Damage Liability (PD): This coverage is for when you damage someone else’s property with your vehicle. Typically, it is someone’s vehicle, but it can also be applied to other property such a buildings, utility poles, fences and garage doors. Just keep in mind that property can be anything is tangible. This coverage also covers any legal defense and child safety seats if the child was in it at the time of the accident. Again, this coverage is not optional and you must at least have the state minimum requirements.
  • Uninsured Bodily Injury (UBI): Pays for injuries if (up to the coverage limit) the insured person and/or other passengers in the vehicle were injured as the result of an accident where the other party is at-fault and is uninsured. If you are involved in a hit-and-run then you must report within 24 hours to the police and file a claim and give a statement within 30 days. This coverage includes medical expenses, lost wages and pain and suffering costs.
  • Underinsured Motorist Bodily Injury (UMBI): Very similar to Uninsured, this coverage pays (up to the coverage limit) the insured person and other passengers in the vehicle while they’re insured as the result of an accident where the at-fault driver has inadequate insurance coverage.

    Note: For both UBI and IMBI coverage options there are split limits where you can choose a per person limit and a per accident limit.
  • Medical Payments: Are hospital bills, funeral expenses, or doctor bills just piling up after your accident? Do you need a see a chiropractor or a psychiatrist afterward too? Regardless of who is at-fault in the accident, Medical Payments will cover the cost up to the limit on the policy.
    How It Works: This coverage is optional and driver’s may rely on their own or their passengers’ health insurance to cover resulting injuries too.
  • Personal Injury Protection (PIP): This coverage is only available in certain states and provides broad protection for medical costs, lost wages, loss of essential service normally provided by the injured person (child care or housekeeping) and funeral costs. PIP coverage can be used regardless of who is at fault in an accident, though some states may require a deductible.
  • Comprehensive Deductible: Comprehensive Deductibles are optional. A Comprehensive Deductible will kick in when your car is stolen or damaged in ways that don’t involve a collision. This could be hail damage, glass breakage, fire, vandalism, damage from an animal, flood, earthquakes, falling objects and theft.
    How It Works: The deductible amount is the out-of-pocket expense that you agree to pay for losses up to set amount.
  • Collision Deductible: Similar to Comprehensive Deductibles, Collision Deductibles are optional and can be used for when your car is damaged due to colliding with another object, like a brick wall, a tree, or another car. This coverage protects your car only and not the other party’s property, or injury.
    How It Works: The deductible amount is a set amount you agree to pay out-of-pocket if accident falls under collision coverage.
  • Collision Deductible Waiver: Uh oh, were you in an accident where an uninsured causes damage to your car? The collision deductible waiver waives your collision deductible in this instance.
    How It Works: You need the license plate number or name of the person that caused the damage and you must report this claim within 10 days. Keep in mind this coverage is not available in every state.
  • Underinsured Motorist Property Damage (UMPD): This covers the damage to your vehicle if you are hit by an uninsured or underinsured driver. Some states offer either Collision coverage OR UMPD coverage – but not both.
    How It Works: UMPD is not offered in every state and is typically optional coverage. There also might be a deductible required for this coverage, but this information can be found on the declaration page.
  • Rental Car Reimbursement: Did you get into an accident and need a rental car? This optional coverage can help with that and reimburse you for rental car costs when your vehicle is disabled as a result of a covered accident or loss. The reimbursement amount can vary by insurance company. At Metromile if you have this coverage you can be reimbursed $30 a day up to $900 in total.
    How It Works: In most cases, you will need to have comprehensive and collision coverage to have rental car coverage too.
  • Roadside Assistance: Provides services such as towing (up to a certain amount of towing miles are typically free), flat tire change, locksmith services, and battery jump start to customers. It is definitely worth including on your policy so you will never be stranded.
    How It Works: Metromile provides 24/7 roadside assistance as an optional addition to our pay-per-mile insurance offering. Customers can either give us a call or request assistance directly through the Metromile app or dashboard.

Taking the time to understand your pay-per-mile insurance policy can ultimately help you save in the long run. It is better to make sure you are fully covered and protected than having to pay out of your own pocket and regret it later. Your future self will be so appreciative that you took the time and made sure you had the right coverage on your policy. That’s why Metromile lets you check and change your pay-per-mile insurance coverages at any time, through the app or just by giving us a call.

Metromile is trying to make car insurance and car ownership even easier with pay-per-mile insurance and the smart driving app. If you drive less than 200 miles per week (like 65% of the U.S. drivers), Metromile’s pay-per-mile insurance offering could save you hundreds. Even though you’re paying less you still will have the same great coverage you are used to. We offer many different levels of coverages to choose from including, liability, comprehensive and collision. To see what coverage is offered in your states or to see how much you could be savings get a quick free quote.

Car Insurance Tips for Veterans

We thank our lucky stars for all veterans and active military personnel for serving our country. Veterans Day in the United States falls on the anniversary of the 11th hour of the 11th day of the 11th month in 1918 which was the signing of the armistice that ended World War I. This day is intended to honor and thank all American veterans, wherever and whenever they served.

Car Insurance Tips for Veterans

Veterans live a different lifestyle than most. Some can be deployed for 6 to 18 months at a time, away from all their family and friends. They’ve given up their personal time, holidays, and special moments which can’t get back, all to serve our country. Because of their dedication to our country often times they receive military discounts as a thank you. Some car insurance companies provide discounts to active members who are deployed or for disabled veterans. Not only is it to thank them for their service, but also because statistically speaking, veterans tend to be safer drivers.

Active Military personnel and veterans need car insurance, just like everybody else. So we rounded up some helpful tips to follow to make sure you make the best decision on your car insurance policy.

    Compare your rates. To get the best rates you will need to shop around a bit and compare quotes to see what your rates would be with different carriers. Make sure you are comparing apples to apples and getting a quote for the same type of coverage. Potentially even with a military discount you could get a better rate with another company that might not offer a discount. So due your due diligence in comparing rates.

    Consider your coverages. You may want to lower your coverage while on deployment, since you car may be sitting for a long time. Or maybe you want to keep it fully covered since family or friends will be driving it while you are away. Either way, weigh out the options and consider speaking with an agent about what might be best for you and your situation.

    Consult your friends/family. They can help you with your search and making a decision. They usually have great insight into finding a car insurance company and can speak to their past experience.

    Consider keeping an active insurance policy. You may be thinking why do I need insurance or want to pay for insurance if my car is going to sit while I am deployed? If you cancel your insurance, upon your return you might be quoted a higher rate because of the lapse in coverage. Also, if any disasters happen while away, your vehicle still will still be insured. If you do choose to cancel your coverage, you should file an affidavit for non-use with the Department of Motor Vehicles.

    Don’t fall for common insurance traps. It is time to change your mindset about how you think about your car insurance. Don’t choose the highest deductible because it gets you better rates, or don’t choose the lowest because it is the lowest. Choose what is going to be best for your lifestyle. Know that it is okay shop around and make sure you are getting the biggest bang for your buck for what type of coverage you need. Brand loyalty does not always mean more discounts. Rate increases or decreases might happen regardless of how long you have been a customer. And bundling with renter’s or homeowner’s insurance might not get you the most savings. It might be more cost effective to keep your policies separate. Keep an open mind and do what is best for you.

At Metromile we believe that you should pay when you drive your car, and that you shouldn’t pay when it is parked. Pay-per-mile car insurance could be the perfect fit for you while you are deployed serving our country or if you are a low mileage driver. As a policyholder you’ll pay a low monthly fee to have the service (gotta make sure your car is covered while it’s parked) and if you leave it parked while away that is all you will pay. To see how much you could be savings go to www.metromile.com/insurance. Thank you to all veterans for their service, we appreciate the time you give to our country.

How Car Insurance Rates Are Calculated

Do you feel in the dark or confused about how car insurance rates work? You aren’t alone – rates can vary from insurance company to company and from policyholder to policyholder. Your rates are determined by various factors and underwriting guidelines. There is no ‘one size fits all’ in car insurance.

blue car on scenic background. How Car insurance Rates are Calculated

Because there is not just one particular thing that causes your rates to increase or decrease, and various companies offer differing rates, it can be hard to understand which rate and which policy is the best for your particular situation. We’ve rounded up the most common factors that make up car insurance rates across carriers to help you navigate the winding road of car insurance costs.

    Age:Did you recently celebrate a birthday? Or did you just pass your driver’s license test? Rates are dependent on how many years of driving experience you have had. The more experience you have over time potentially equates to better rates. However, once you hit a certain age, rates begin to increase again because you are deemed a higher risk driver. New drivers are typically the most expensive to insure due to their lack of experience.

    Gender: Generally speaking female drivers’ car insurance rates tend to be lower than male drivers’ rates. This can most likely be attributed to statistics; data over the years has shown that women are less risky drivers than men. Men are more likely to get into an accident or be a little too heavy on the gas pedal, meaning they are higher risk drivers – which equates to higher car insurance rates.

    Location: Where you live matters when it comes to car insurance rates. Insurance companies take instances of theft, and insurance claims, into account when determining your overall rate. They even examine the overall population of specific states, cities, and suburbs – if you live in or garage in a more densely populated area, your rate is likely to be higher.

    Vehicle type: Carriers also look at how valuable your car currently is, and how much it could potentially cost to repair or replace the vehicle when determining your premium amount. Vehicles with high safety ratings tend to get better rates too; which means choosing a safer vehicle when buying a car can pay off down the road, potentially saving you hundreds of dollars in insurance costs.

    Marital status: Married couples also tend to get better rates than single individuals. Couples who are married or in a domestic partnership are less likely to be in an accident than someone who is not married. So don’t forget once you get hitched to call your insurance company and let them know that you need to add your partner to your policy, be sure to check for new discounts!

    Accident history: Unfortunately, the biggest predictor of your future driving behavior is your past driving history. So if you have been at-fault for an accident in the past, this will play a huge part in determining your car insurance rate. People with prior accidents on their driving record will most likely be given a higher rate due to the at-fault accident. In the event of an accident, you will see an increase in rates upon renewal of your insurance policy.

    Driving record: Just like with accident history, your driving record is a strong predictor of how risky of a driver you are. When you get an insurance quote the carrier will pull a Motor Vehicle Record. If any tickets or traffic convictions come up, these will affect your rates. In general, driving history will count towards your car insurance rates for 3 years from the violation date.

    Annual mileage: Traditional insurance companies take into consideration how many miles you drive a year. If you fall under a certain threshold for low mileage you could receive a discount on your rate.

    Credit score: Insurance companies typically use your credit score information to determine your rates. In general, those with better credit history are considered to be less risky drivers, hence they receive lower rates.

Insurance companies take all of these factors into account when determining car insurance rates. No two individuals have the same background, history, or live the same life, so your car insurance rate is likely different than that of your neighbor. Understanding all of the risk factors that insurance companies asses can help you in the long run; if your rates are high now consider altering your driving behavior, spending some time working on improving your credit score, or shopping for a safer vehicle.

If you are a safe driver, and still feel like you are getting ripped off by your car insurance monthly premium, Metromile is excited to offer low mileage drivers a better option on car insurance with pay-per-mile. If you are driving 10,000 miles or less a year you could potentially see great savings with Metromile. To get a quote go to www.metromile.com/insurance and start by typing in your zip code.

Comparing Usage-Based Insurance and Behavior-Based Insurance Models

Typically car insurance works by taking your personal information – like age, driving history, location, etc. – down and giving you a set of rates that you can choose to pay monthly or pay all up front for 6 months. There may be discounts offered that help the overall cost, but nothing really substantial that really excites you or differentiates one insurance company from all the others. But did you know that majority of US drivers drive less than 10,000 miles a year? In fact, 65% of drivers pay higher premiums to subsidize the minority who drive the most. Ouch, that can definitely hurt your wallet! Luckily, there are two insurance models that are disrupting the car insurance industry and helping people save more money; behavior-based insurance and usage-based insurance.

usage-based insurance compared to behavior based insurance

Behavior-Based Insurance

Behavior-based insurance is also known as pay-how-you-drive insurance. Behavior-based insurance models measure how you drive – not how often you drive. This includes distance traveled, speed, how much the driver breaks, time of day and weather conditions. Usually, this is all measured by a device that is plugged into the vehicle or through an app using smartphone telematics.

Some major benefits of behavior-based insurance are that drivers are encouraged to be more responsible and they also have potential cost-savings on their premiums if they have “good” or “safe” driving behaviors. The downside to this type of insurance is that often time other factors affect driving behavior; like the driving behavior of those around us, weather, or even a stray animal on the road. The driver’s behavior is potentially out of their control and doesn’t necessarily deem they are are a riskier driver.

Usage-Based Insurance

Usage-based insurance is measured by how many miles you drive your vehicle, like with Metromile’s pay-mile-mile model. This type of insurance uses a device that plugs into your OBD-II port to measure the number of trips you take per day and how many miles you drive on those trips. These devices may collect other data that can be utilized by the policyholder, but this data is not used to price the premium – just the miles you drive. Metromile’s smart driving app is a great example of this because customers can use it to track their car’s location, decode check-engine lights, and even get street sweeping alerts (in select cities)!

Usage-based insurance models are based on the idea that the less time a driver spends on the road, the less likely an accident will occur. This type of car insurance is great for low-mileage drivers and can help them save on their yearly total insurance premium. Since it is pay-per-mile, you pay your premium monthly, rather than upfront because your bill will be based on how many miles you drive per month, so it will likely vary month to month. If you drive a lot, however, usage-based models may not be your best option.

Side-By-Side Comparison

But, which one is better for you? Overall, It depends on what type of monitoring you are wanting and what kind of driver you are.

Since behavior based is assessed on how you drive, you will need to make sure you are being cautious on the roads and mindful of your speed and driving habits – this means watching out for how hard you brake, being extra careful with street parking in big cities, and minding the times of day you choose to drive. This type of monitoring might make drivers feel anxious when they drive since they are constantly being tracked on every little driving behavior that might be deemed too risky. If you make a mistake, or someone else does your rates could increase and then you really wouldn’t be saving.

Usage-based insurance does not base your rates on your driving habits. You can slam on the brakes, hit the gas pedal, or drive late at night — there is no judgment and your rates will not be affected by your behavior. Traditional insurance companies may ask you your annual mileage and possibly factor it into your rate as a discount, but usage-based insurance truly charges you a premium based on how many miles you drive. Since usage-based insurance requires driver’s to plug in a device to capture the miles, your monthly bill will never be subsidized for fellow customers that might drive more than you.

Here at Metromile we truly believe that low-mileage drivers should pay less on their car insurance. This is why we have created pay-per-mile insurance. We offer full coverage policies, believe in handling all claims efficiently, and provide 24/7 roadside assistance. If you’re driving less than 10,000 miles per year, Metromile could be a great fit. Click here to see how much your savings could be.

How to Choose the Right Car Insurance Deductible

Pretty much every aspect of insurance is based on risk, – the risk of loss. Car insurance deductibles are no different. If you are shopping for new car insurance or updating your current policy, one of the most important factors to consider when getting a quote is choosing the deductible amount. It might seem enticing to pick the highest deductible since that often equates to a lower monthly premium, but saving a few bucks in the short term might mean you pay more in the long term. Let’s break down how car insurance deductibles work and walk through how to choose the best car insurance deductible for your lifestyle.

boy in red car thinking about his car insurance deductible

What is a Car Insurance Deductible?

Your car insurance deductible is the amount of money you have to pay if something happens to your car before your insurance kicks in, after a covered event (such as a crash, theft or weather damage). Similar to other types of insurance that have deductibles, your deductible can be thought of your monetary responsibility in the event of an accident or another type of covered vehicle damage. For example, if your car needs $2,000 in repairs and your deductible is $500, you will have to pay $500 and your insurer will cover the remaining $1,500. Unlike other types of insurance deductibles, your car insurance deductible will be applied for each claim you file (health insurance deductibles apply across the calendar year, but your car insurance deductible will be applied for each claim you file). So if you submit two car insurance claims in a year, you will have to pay your deductible both times.

How do Car Insurance Deductibles Work?

Many insurance providers (including Metromile) will take the deductible out of the indemnity payment (the money you receive from a claim), or the deductible will be paid directly to a repair facility if you choose to fix your car. When it comes to car insurance deductibles there are generally two ways you can approach it: either choose a high deductible to get a lower car insurance premium or choose a low deductible to reduce out-of-pocket expenses in the case of an accident.

  • What are deductibles based off of?
  • Car insurance deductibles and premiums are structured based on risk. The underlying idea is that if your policy has a high deductible (between $1,000-$2,000) you are less likely to file a claim for repairs, therefore making you less of a risk to your insurance carrier. But if you choose a low deductible (between $100-$500) you are more likely to file a claim for repairs, meaning your premium will likely be higher – because you are more of a risk to the insurance carrier. High deductible plans aren’t right for everyone, neither are low deductible plans. Your lifestyle, driving behaviors, and financial situation are all factors you should take into account when deciding your deductible amount.

  • When will I have to pay my deductible?
  • When signing up for car insurance you have to make a lot of decisions; how much liability coverage should you get? What about collision coverage? Should you pick a higher or lower deductible? All of these decisions may seem arbitrary now, but when an accident happens the choices you made can be the difference between getting your car fixed and giving your car up.

    Car insurance deductibles kick in when you make a claim, and can be payable to either your repair shop or your insurance provider depending on the amount, your plan, and your provider’s general deductible policy. Often times, you’ll pay your deductible directly to your repair shop and your insurance provider will take care of the remaining bill.

    But remember, ultimately paying your deductible is up to you. If you would rather not submit a claim, you don’t have to pay your deductible, but you will be responsible for the entire cost of your repair.

How do I Choose the Right Car Insurance Deductible Amount?

So how do you choose the right deductible amount for your needs? If you choose a higher amount, there is less chance that the insurer will have to help pay for the damage, so your monthly premium might be lower. If you choose a lower deductible, your premium might be higher, but that means you will have to spend less money in the event that something happens to your car.

You shouldn’t just choose a high deductible in hopes that you will never have to make a claim. There are always things beyond your control (like vandalism and bad weather), so if something happens and you can’t pay for repairs, that’s bad news. So when thinking about your deductible you should take into account the maximum amount you would feel comfortable paying for anything, without it causing a stress in your life. Budgeting out your financials can really help you understand what you can afford in terms of a deductible. Make sure to take your monthly income, fixed expenses, personal savings and available credit into account.

It is important to note that no matter what deductible amount you choose, you still will only be covered for expenses that your insurance policy covers. If you only have Liability coverage, the only expenses that are covered are the damages to the other driver’s vehicle and bodily injury claims from the other driver or passengers in the event that you are at fault in a car crash. If you have Comprehensive and Collision coverage, which are sold together, then you will also be covered for damages to your own car (Collision), as well as damages caused by non-collision such as theft or natural disaster (Comprehensive). The exact things that are covered vary by the insurance carrier and state, so make sure to check with the carrier to see exactly what is included (Metromile customers can check the policy contract). You can choose the deductible amount for each type of coverage, so if you think you are a safe driver, it might make sense to have a higher Collision deductible (where you can often prevent a crash) versus Comprehensive (where the events are typically out of our control).

Now that you have the information to choose the right deductible amount for your needs, try getting a quick, free quote to see how much you could save with Metromile’s per-mile car insurance offering!

Dispelling the Myths of Pay-Per-Mile Car Insurance

Paying for car insurance based on the miles you drive is a relatively new and revolutionary concept. Some insurance companies offer Pay How You Drive insurance programs where they monitor your driving behavior; if you drive too fast or brake too hard your rates will likely go up. With Metromile’s pay-per-mile car insurance model, we only monitor miles driven. So if you don’t drive very far, you won’t pay a lot. Your monthly bill will fluctuate based on how many miles you drove that month.

Car Driving Down Road with Text Overlay: 'The Myths of Per-Mile Insurance'

Car insurance can be confusing. With deductibles, premiums, and coverage types from here to Hong Kong, it’s easy to get lost among the technical jargon. Couple that with differing insurance models like pay-per-mile and Pay How You Drive, and it’s no wonder people find insurance shopping to be so disorienting. As pioneers of the pay-per-mile car insurance model, we are always happy to clarify any confusion about how pay-per-mile car insurance works. So, to make things a little bit easier for those considering making the switch, here are the answers to some common questions our team receives.

  • Myth: My rates will go up if I speed or slam on the brakes.
    No judging here- if you hit the gas pedal or slam on the brakes your rates will not be affected. We only measure miles, not behavior.
  • (more…)

Usage-Based Insurance Explained

Insurance: we’ve all heard of it, most of us have it; but did you know even within the different categories of Insurance – like Health, Life, Auto, and Home/Renters – there are different types of Insurance? And these different Insurance types calculate your insurance rates in different ways. So, what are these insurance types, and how do you know if they the right fit for you? Let’s dive in and explore your options!

Insurance Overview

In its most basic form, insurance is protection from loss – be it related to your car, your home or your health – insurance typically acts as financial protection. Most people subscribe to the typical insurance model which requires consumers to pay an annual premium based on certain factors like location, age, credit score, etc. When it comes to car insurance then, a typical insurance model would have most people in the same areas paying the same amount for car insurance, regardless of factors like how much you drive, and how you drive. This means low-mileage drivers, or people who drive less than 10,000 miles per year (65% of Americans), are subsidizing the costs for high mileage drivers.

That is where usage-based insurance comes in. With usage-based insurance, you only pay for insurance as you use the product or service that it insures. But it’s important to understand that not all usage-based insurance programs are the same. There are many factors that can affect your car insurance premium, such as driving history, the model of your car or your geographic location. That’s because typically, these are indicators that can predict how likely an accident might be. The two, main usage-based insurance models are Pay As You Drive and Pay How You Drive.

Behavior-Based Insurance Models

With Pay How You Drive usage-based insurance models, like safe driving programs, the overall costs are dependent upon how much you drive and your driving behavior. Companies that offer this kind of coverage will use devices to monitor how you drive and how much you drive. Many insurance companies have deemed driving behavior to be one of the most important indicators since a driver who frequently slams the breaks is likely at a higher risk to be involved in an accident. That’s why insurance companies reward good driving behavior with insurance discounts. The trade in? Your driving behavior will be monitored, and the occasional mistake could affect your premium. The way insurers measure safety varies, but some of the most common factors include the time of day, average speed, sudden acceleration and hard braking.

Usage-Based Insurance Models

With Pay As You Drive usage-based insurance models, like pay-per-mile, your costs are dependent upon how much you drive. So, if you don’t drive a lot, you won’t pay a lot. That’s why Metromile offers pay as you drive insurance. With Metromile, you’ll pay a monthly base rate, plus a pennies per mile rate. We calculate your monthly mileage through a wireless GPS device called the Pulse, and your monthly bill will fluctuate based on how much you drove that month, not on your driving behavior. We believe that risk is determined primarily by the amount of time you are in the car. If you aren’t behind the wheel, you aren’t going to be in a car accident! Because we base your monthly bill on exact mileage, we typically save low-mileage drivers (under 200 miles per week) a lot of money compared to the discounts offered by other usage-based programs. On average, our customers are saving $500 a year!

The benefits of usage-based insurance don’t stop at financial savings either. By paying-per-mile people are taking control of how much they drive and cutting down on unnecessary driving, which is good for the environment. On top of that, usage-based insurance models require measurement devices which can provide additional perks, like with the Metromile Pulse and smart driving app you can monitor your car’s health, track and manage your trip data and even locate your car with the GPS tracker.

So what’s the best usage-based program for you? It depends on your driving style and how much you drive. According to The Zebra, most usage-based insurance programs offer about 10-15% discounts. If you don’t drive much, you could see much more significant savings (like over $500!) with Metromile’s pay-per-mile car insurance offering. Find out how much you could save by getting a quote with Metromile!

Meet AVA, Our New AI Claims Assistant

Getting into an accident is never a pleasant experience, and the claims process can often be a struggle, too. But what if everything could be instantly taken care of without the need for tedious phone calls or damage inspection? That’s exactly what Metromile is aiming to do with the launch of our automated claims service.

AI claims

Introducing AVA, our new AI claims assistant who accurately verifies claims in seconds and quickly resolves them. Basically, she automates anything that doesn’t require a human touch. AVA will collect claims details to help you file, guide you through collecting damage photos and help get your payment issued as soon as possible. Soon, she’ll even be able to issue instant payment and schedule repairs, taking care of all the mundane things that can make the claims experience such a struggle.

If AVA isn’t a real person, how’d she get to be so smart? Behind the scenes, we have a team of data scientists utilizing machine learning capabilities and teaching AVA new skills that will expedite the claims process. AVA can also use opt-in sensor data from the Metromile Pulse device to reconstruct the accident scene, expediting the approval process. For certain claim types, this enables the claim to be instantly approved.

Of course, we still have our in-house team of claims professionals that are always available to help if needed. Since AVA helps automate tedious tasks, our adjusters can spend their valuable time speaking to customers and making sure everything is taken care of.

Not yet a Metromile customer but intrigued by AVA and our automated claims? Visit metromile.com/insurance to learn more about our pay-per-mile insurance and get a quick quote.

Car Insurance Advice for Recent Grads

You’ve said goodbye to studying long hours and taking tests and said hello to life after graduating college (which often involves managing things on your own). This new adventure can be hard, but we’re here to make sure you feel protected on the road if you are getting your own car insurance.


First off, liability insurance is important and legally required. Give yourself a healthy amount of liability coverage and do more than just the state minimum requirement. Remember, your liability limits cover what your legal liability is for a covered accident that involves injury to another person or damage to someone’s property, up to the limit of liability you selected. It is often better to have more than enough liability to be safe.

Also, consider comprehensive and collision coverage. These coverages are optional but are crucial when it comes to protecting your vehicle on the road. If you finance or lease your vehicle, many lienholders do require that you have both of these coverages included on your policy. Comprehensive coverage helps to protect your auto in scenarios like fire, theft, hail, flood, an animal hitting your car, or a tree falling on it. Collision coverage covers damages to your vehicle in the event that it overturns or collides with another car or object. (Despite popular confusion, this does not include an animal).


Car Insurance Rates 101

We all pay different premiums when it comes to car insurance. This is because there are many factors that go into determining rates. While it’s pretty hard to predict the future, the goal is to determine the likelihood of there being a claim. Past driving record, claims history, insurance score and geographic location (if you live in the city versus suburbs) are factors that can determine insurance rates.

Insurance scores are often used to determine rates (in states where this is permissible) and uses similar information as a credit score. Using this information has been proven to be highly predictive. For example, a study done by the Texas Department of Insurance determined that drivers with the best credit history are involved in about 40% fewer accidents than those with the worst credit history. Keep in mind that each insurance company may determine their formula differently and how they weigh each factor, which is why rates can vary from company to company and from person to person.

There are some variables that could negatively impact your insurance score such as the presence of collection accounts, multiple past due payments, high use of available credit, and recent applications for credit. The good news is that you can positively influence your insurance score by having a long and established credit history, multiple accounts in good standing, good payment history, and controlled use of your available credit.

At Metromile, we use insurance score in states where it is allowed, in order to price policies as fairly as possible. Transparency is very important to us, so you can view our privacy policy to learn more about how ratings are determined and how to review or correct information. We also file insurance rates with the state Insurance Departments where we offer insurance, and these are usually available to the public. In general, low-mileage drivers usually see savings with pay-per-mile insurance. To see how much money you can save go to www.metromile.com/insurance.