Dream Job: Q&A With Metromile’s Sales Manager, Shannon Wright

Originally hailing from Washington State, Shannon Wright swapped the rainy Pacific Northwest for warmer temps in Arizona, unsure of her true calling, but enthusiastic to enter the working world. “I originally wanted to do broadcast journalism and then ended up with a public relations degree, but really had no idea what I wanted to do,” she says. “One of my good friends was a recruiter at a review company in Arizona and said I’d be great in sales. I really loved it!”

While Shannon had discovered a professional strength, after a few years in the position, she began to get curious about other opportunities at a new company making waves in the car insurance industry. “One of my really close friends was a manager in customer service at Metromile,” she says. “We’d be hanging out at girls’ nights and she’d just be raving about how much she loved her job. I was so jealous!” Wright liked going to work, but she began to wonder if she could ever really, truly love it. In her current role as Metromile’s sales manager, she definitely does.

“I volunteered to work a half day on the Fourth of July and some of my friends said, ‘oh no, that sucks,’ and I’m like ‘no, it’s okay, I’m excited to be with my team!’”

Here’s more about how this former sales wiz found her dream job. 

What was it like transitioning from your previous job into your first role at Metromile? They seem similar in the sense that both involve a lot of connecting with people. 

I had phone experience, but it was very different because I was now on the customer service side as opposed to sales. It was like starting over at square one as an entry level customer service agent, so that was a shock. I ended up being at Metromile for almost exactly a year before I was promoted to train all of our new sales hires, then our service hires — and I’ve even dabbled in claims training. I’ve joked that every four to 12 months, I do a different role here.

How many people did you train at a time?

Anywhere from four to 10 new hires in each class, but it really depends. The training is a month-long program so I was really going back to back for about a year before I switched into management. 

And how did that switch come about?

My current boss approached me about management and said he thought I’d be a great fit. I loved training, don’t get me wrong, but I wanted to try it out and he encouraged me. So I was an agent for a year, then in training for a year, then I switched into customer service management, and I was in that role for seven months before I switched into sales management. So it’s really come full circle — I can’t get enough of sales!  

What is a typical day like for you?

A typical day starts with coming in — that’s step one! — and then running a daily huddle with my team to get them super excited for the day, setting goals, and then just being there as a resource. I’ve known both sides of the business in customer service and sales, and here at Metromile, we do a lot of shadowing and coaching in the moment, so I’ll put on my headset and randomly listen to representatives’ calls live as they’re happening. I sit on the floor in the middle of the whole team so I’m there for coaching, and of course I have the typical one-on-ones with the agents once a week. Then there are also other team meetings. It’s really about me being a resource.

How would someone know if Metromile is a potential good fit for them?

Typically, if they’re driving less than 7,500 miles a year, we save them money, so that would be our major selling point. Metromile is really for low-mileage drivers — we can save them money because they’re not on the road much, so they’re not as much of a risk. That’s what keeps our prices down.

Why is Metromile such an awesome place to work?

There are so many advantages to working here. If I worked at a more rigid, non-start-up type of company, I never would have gotten promoted in my first year. Metromile is really good at developing employees as well as finding focus areas and things employees are good at to make those internal promotions, and I think that’s great.

It sounds cheesy, but I love our culture and this company. Whenever I talk to anyone, I’m now similar to the friend who brought me on board — I rave about how much I love Metromile!

* * *

Want to join Shannon and the rest of the team? We’re hiring in Arizona, San Francisco, and Boston.

Becoming Jenn Hall: A Q&A with Metromile’s Director of Talent Acquisition

 
When potential Metromile hires meet Jenn Hall, they’re likely not surprised to learn the six-foot-two director of talent acquisition used to play basketball. What they may not know is how her 15-year career on the court influenced her professional life today. “Basketball was all I knew — I was recruited into recruiting,” she says. “They told me tech recruiting was the hardest kind, so I said, ‘sign me up!’ I wound up applying the same fundamental methods that I used to become a D-1 basketball player: practice, commitment, and discipline.”

But the grit and determination Jenn developed as an athlete shaped her personal life as well. After graduating from Vanderbilt University, the Orange County native felt liberated to start embracing her authentic style — and her sexual orientation. “I came out at 23 and just wanted to feel comfortable in my own skin,” she says. “I had to figure out a lot, do a lot of self-discovery, and become more self-aware. It was challenging — when I stopped playing sports, I didn’t have distractions to cover up the other things in my life. Sports had always been my number one priority, so I had to figure out what motivates and inspires me — and I had to stop paying attention to what people were saying.”
 
It turns out that what inspired Jenn and continues to get her fired up to go to work each and every day is the opportunity to help others uncover their own unique strengths. “Staying strong wasn’t always easy, but It’s all about finding your voice.” We talked with Jenn to learn more about the ways discovering her identity helped contribute to her success and happiness.
 
How did you get your start in basketball?
 
I found my love for basketball when I was seven years-old, and that was really my first career. I played for 15 years. I started playing travel basketball when I was 12, and played through college — I was Division-1 at Vanderbilt. I could’ve gone to a lot of other schools but wanted to play in the best conference, the Southeastern conference, and get a degree. I chose a degree, known as Human and Organizational Development — this provided me the ability to pick and choose curriculum I was interested in, and could apply in the real world after school (Psychology, Communications, Organizational Structure & Processes).
 
Why did you pursue tech recruiting rather than a professional basketball career?
 
I had a lot of injuries — I had a broken bone in my foot, neck and problems, bad knees. I knew my shelf life would be super short. I also had a lot of friends in the WNBA who weren’t making money and were living at home and I didn’t have that option at the time.
 
You came out during that transition from sports to recruiting, right after college — tell us more about that time in your life.
 
It was hard. Really hard. I grew up in a conservative Christian household and it was not accepted. I had always been in a really good place with my parents and had talked to my mom like five times a day…and then didn’t talk to them for five years. It took a lot of patience and time. Basketball was my distraction and I was used to having to prove people wrong, so that was the mindset I had. I had supporters around me who made me feel like it was okay for me to be myself, like my best friend since seventh grade, Christina — I ended up recruiting her!
 
When did your family come around to your decision to embrace your true identity?
 
It was at my brother’s wedding seven years ago. It wasn’t easy and there were a lot of conversations. I was 23 years-old and couldn’t do it anymore. I very much hate lying and not being honest. But my family and I rebuilt our relationships and now we’re stronger than ever.
 
After college, you worked at Google, Hulu, Westfield, and OneMarket — how did you eventually find your way to Metromile?
 
I was laid off at my last job and realized it was really important to me to be surrounded by a team of people who truly cared about me.  People might think it’s super easy to find a job in my industry, but the hard part is that there aren’t a lot of companies I’d be proud to wear a hoodie for. It’s like being a basketball player and wearing a team jersey with a number on it; a lot of opportunities weren’t right for me. So I looked on Glassdoor and that’s when I applied to Metromile. I saw so many positive reviews of the leadership team, and even though I didn’t really know a lot about insurance, I saw that our CEO, Dan, is really into A.I. and data science, and I love tech — I’ve always loved tech. So I thought, ‘I’ll just apply, what’s the worst that could happen, they say no?’
 
But they didn’t! You got the job last August. Tell us about your role.
 
Right now I manage six people and I have one open role so I’ll have seven people in the next couple of months. I’m a career coach and manage executive recruiting, and as head of recruiting, my team does everything related to attracting, engaging, and hiring the talent we need to be successful as a company.  
 
How has your personal journey influenced your ability to manage employees and help people find their professional calling?
 
Being more self-aware has made me more aware of other people, which in turn lets me identify what they’re passionate about and what motivates them. I love being able to sit down and have conversations, sharing what I’ve done, and learning what inspires them. I can see where people can go and I like helping them get there.
 
You said the Panic! at the Disco song, “High Hopes,” reminds you of how embracing your identity paved the way for your success. Tell us more.
 
How doesn’t it? It’s like my anthem! The words are very poignant and relate to some situations I had to endure Like, “didn’t have a dime but I always had a vision.” I haven’t had anyone supporting me since I graduated from college and I had to get creative. I was selling my Jordan shoes on eBay to pay rent! It took time to get there. It hasn’t always been rosy and peachy, I’ve worked really hard. And when he sings, “mama said…” that to me is reminiscent of earlier parts of my career that were building blocks, not only to me as a person, but as a leader, and those situations made me even stronger than I ever could have been otherwise. As I went through my journey, I’ve been able to learn how to adapt and I’ve never stopped believing in myself and my abilities. As long as you have that, you can achieve anything.

The role of data and analytics in becoming an “intelligent insurer”

Metromile VP Sathish Koteshwar recently spoke at Gartner’s Data and Analytics conference in Orlando. With several insurance-focused tracks and more than 4000 attendees, he came back even more pumped about what we’re doing at Metromile and our opportunity ahead. He shared some highlights with us.

What piqued your interest at the conference?

SK: For starters, I’d say Gartner’s own research struck the biggest chord. For example, Gartner predicts that by 2025 AI will become a requirement, not a competitive advantage. It made me realize we have a huge leg up at Metromile.

 

Gartner described the “Intelligent Insurer” as having four fundamental requirements:

1) A clear and innovative vision for the organization  

2) A strong data and analytics foundation

3) Industry leading leadership/people/culture

4) Cutting-edge technology and platform.

 

It’s exciting to be so far ahead on these fundamentals when others are just getting started.

 

Why are other insurers lagging?  

SK: The concept of telematics is new for many insurance providers and they are still figuring out how to incorporate it in their business models. It’s harder for insurers to pivot – given the size of their organizations, their complex hybrid infrastructure and lack of driving data around their policy holders. Their model is so different than ours, since we’ve built the very core of its business model around telematics.

 

What was the biggest takeaway on the claims front?

SK: I learned that many other insurers are just starting to implement some form of automated claims. They realize there are cost benefits and the fantastic customer experience it creates, in doing so, and want to drive those efficiencies for their organization. Yet, they’re very much in the early innings compared to where we’re at at Metromile with AVA, our AI driven claims system.”

 

How about in the area of fraud?

SK: Insurers are spending a lot of money on fraud detection — but they’re doing it with an army of humans trying to manually track it down, because they don’t have big, high quality data sets. Hearing that gave me an even greater appreciation for the fact that thanks our Pulse device we have 100% continuous telematics across all of our policy holders. This data — a 100% footprint of driving / behavior data — prevents so much fraud from happening in the first place; and if it does occur, we’re able to quickly root it out. This further enables us to pass these savings to our customers and offer really competitive pricing on auto insurance.

 

Were there many insurers like us, who are 100% in the cloud?

SK: Many still have a hybrid implementations within their organizations. They have some systems running on premise and some running in the cloud, and slowly moving more to the cloud. I think it would be really tough to do what we do if we weren’t 100% natively in the cloud. It means we can be so nimble and move really fast, and be that much further ahead of the competitive curve.”

 

What are the data and analytics themes that emerged for 2019?

SK: According to Gartner, the six key themes are:

 

  1. Focus on intelligent processing
  2. Maximize customer segmentation through life event/style modeling
  3. Enhance the customer experience through personalization and automation
  4. Build quality algorithms through improved data science.
  5. Build strength through more / better  data (eg, IoT).
  6. Augment humans through machines

 

Given our work at Metromile, I wasn’t surprised by these themes, but they reinforced for me that we’re focused in all of the right areas.

 

What’s next for you?

SK: Getting back to work! I’m even more excited about our future here at Metromile. Our big head start is a huge competitive advantage, and it’s definitely going to help us win market share.

 

The Gartner conference helped drive a new level of understanding and purpose in my team’s work, our strategy, and how we will help Metromile revolutionize insurance.

Welcome Paw Anderson, Metromile’s new CTO

 

This week, Paw Anderson, a true technologist with 20+ years of engineering leadership experience, joined Metromile as CTO. He was most notably a senior leader of engineering in Uber’s Advanced Technology group, where he grew his team from 27 to 700. Beyond ride sharing and autonomous vehicles, he’s been on the front lines of technical challenges in several sectors, including GIS, Fintech and E-commerce, ranging from small startups to large, established companies. Originally from Denmark, he now lives in the Bay Area with his family.

 

 

According to Paw, there’s a thread that runs through his career. “What’s been constant is my passion for enabling teams to effectively build software, while also empowering them to enjoy their biggest personal growth,” he said.

 

As CTO, Paw is responsible for leading, coaching, motivating, and growing a world-class eng team in our San Francisco and Boston offices. He’s also a member of executive leadership, working closely with CEO Dan Preston, Chief Product Officer Shaun Clowes, and many others.

 

“We’re hyper-focused on reimagining insurance for consumers and carriers alike. What struck me about Paw is that he has a huge passion for creating products that directly help customers,” said Dan. “Paw has a bird’s eye view of the future of mobility, and I’m confident he’ll be instrumental in bringing our ‘invent the future’ value to life. He’s equally passionate on building a positive culture internally, and an environment that enables Metromilers to do their best work. Having been Metromile’s CTO in our earliest days, I’m excited for Paw’s leadership and welcome him to the team.”

 

In talking with Paw, he shared a bit about what attracted him to Metromile. Here’s what he had to say.

 

“I’m very excited to join the Metromile team. For me, there are three things that matter most:

  1. I’m an engineer at heart. I like to build things that are challenging to build, and have a lot of data-driven problems to solve.
  2. I want to build things that matter to people in real life. Something that makes people want to part with their money, that makes their life better. That matters to me a lot.
  3. I want to work with really smart people who have fun together.

 

“Metromile checks all three of these boxes and more. That’s because I very much believe in Metromile’s future. Working at Uber, I became immersed in mobility and learned how that landscape is continuing to evolve. When I think about the future of mobility, I see Metromile as a key player in expanding individual freedom.”

 

Interested in working with Paw and the rest of our eng team? We’re hiring tech talent in our Boston and San Francisco offices.  

Metromile Supports Customers Affected By Government Shutdown

Metromile will enable customers who are federal employees currently affected by the shutdown to pause auto payments on their current insurance bill for as long as the shutdown persists.

“Loyalty is a two-way street,” said Dan Preston, CEO at Metromile. “Metromile customers are fiercely loyal to us, and it’s our job to ensure they can rely on us for a positive experience in good times and bad. We know this is a period of hardship for many, and we want to do our part to ease the financial burden faced by customers affected by the shutdown.”

Metromile in 2018: The Year in Review

It’s hard to believe that 2019 is right around the corner. If you’re anything like us, you’ve still got a to-do list longer than your arm before you can slap up the ol’ OOO reply on your email. All to-dos aside, however, 2018 was a big year for us here at Metromile! With the introduction of our AI crash-testing system, and the announcement of our latest round of funding, we’re proud of all our accomplishments this year. None of them would’ve been possible without the support of our Metromile fam, and for you, we are eternally grateful.

Metromile’s 2018 By the Numbers

Let’s take a look at 2018 by the numbers, shall we? According to the U.S. Department of Transportation Federal Highway Administration, the average American drives 13,476 miles each year. Metromile customers in major cities drive an average of 6,000 miles each year, less than half of the national average!

In 2018, Metromilers in big cities across the country averaged 5,599 miles. Which city drove the least? Check out our ranking below!

The per-city average miles driven in 2018

  1. Portland, OR – 4,315 miles: Topping our list for the second year in a row, our Portland Metromilers are making us proud. In 2018, they drove 204 fewer miles than in 2017, and 1,405 fewer than in 2016. Keep outdoing yourselves, Portlandians! We’ll be here cheering you on.
  2. Chicago – 4,702 miles: Sliding into second place, Chicago Metromilers drove 1,234 fewer miles in 2018 than in 2017. Well done, Chicagoans!
  3. Seattle/Tacoma – 4,879 miles: Coming in for the bronze medal, Seattle-ites drove 248 fewer miles in 2018 than in 2017 – and almost 2k fewer miles than our LA Metromilers!
  4. Sacramento/Stockton/Modesto – 5,234 miles: The Sacramento metropolitan area is new to the list this year, with a modest(o) 5k miles driven. Nice work!
  5. San Francisco/Oakland/San Jose – 5,923 miles: Our little City by the Bay ekes out a lower ranking this year, driving 131 fewer miles in 2018 than in 2017.
  6. Philadelphia – 5,789 miles: Philly moves up the list this year, with 540 fewer miles driven in 2018. Woo-hoo!
  7. San Diego – 6,612 miles: San Diego took the last spot in 2017, so we’re excited to see that they are moving up our list and drove over 1k fewer miles in 2018!
  8. Los Angeles – 6,869 miles: With a city as large as Los Angeles, it’s no surprise to see it taking the last spot on our list, with the most miles driven in 2018.

The most popular day of the week for Metromilers to drive

Through and through, Metromilers prove that cars are best for weekend use. The most popular day of the week to drive for Metromilers is Friday.

Our low-mileage drivers like to get out and do stuff on the weekends and we love seeing their travels on Instagram. Going somewhere cool soon? Don’t forget to tag us (@metromile) and/or #Metromile.

The most common vehicles that our Metromile fam drives

Raise your hand if you drive a Honda or Toyota. We knew it wasn’t just us.

  1. Honda Civic
  2. Honda Accord
  3. Toyota Corolla
  4. Toyota Camry
  5. Toyota Prius
Interestingly, this is the exact same list as 2017! Metromilers are very consistent. Additionally, the most popular car in 2018 for the top 10 Metromile accounts is the Honda Civic.

Most popular day of the year to drive

The most popular day to drive was November 30th, 2018. However, with every passing Friday, we get closer to surpassing that all-time high!

Metromile Claims, By the Numbers

Some other interesting stats to note. Because who doesn’t love some fun stats? Here at Metromile, we handle thousands of claims every year. Curious what the percentage breakdown is for the different kinds of claims filed in 2018? Don’t worry, we did the math for you.

Percent breakdown of claims handled in 2018

  • Glass Repair: 8.3%
  • Roadside Assistance: 52.4%
  • Stolen Vehicle: 0.7%
  • Traditional Claim: 39.3%

The most common type of claim

If we take roadside/glass repair claims out of the equation, rear-end collisions were the most common type of claim processed by Metromile claims specialists in 2018.

Curious about the performance from past years? Check out our year-end reviews for 2017 and 2016.

2018 has been an amazing year for us here at Metromile, and we are looking forward to offering our customers even more awesome perks in 2019. If you aren’t already part of the Metromile fam, get a quick quote to see how much you could save with pay-per-mile insurance in 2019.
From all of us here at Metromile: happy holidays and see you in the New Year!

Carrie Dolan Named Most Influential Women in Business – 2018

We have some pretty exciting news to announce today, Metromilers. Our very own Carrie Dolan has been named 2018’s “Most Influential Woman in Business” by the San Francisco Business Times. We’ve always known how inspirational of a woman Carrie was, and we are thrilled to see her recognized for her (many) accomplishments.

carrie_dolan_Metromile_CFO

At Metromile, Carrie is leading the next phase of company growth, disrupting the insurance industry with pay-per-mile auto insurance and seeing first hand how an innovative financial services model that leverages technology and data can translate into a better experience for consumers. As CFO, she is responsible for overseeing accounting, financial planning and analysis, treasury, actuary services, and investor relations. Carrie’s leadership impact extends outside of her team. She makes herself available to everyone in the company and works to improve communication and teamwork across the company. She also works to help everyone with finding their own career path and pushing us all to take more risks. In addition to her role as CFO, Carrie is committed to serving her community and supporting the advancement of women.

In honor of her win, we wanted to share some of the things Carrie has done that inspire us everyday. Carrie has decades of financial experience and a proven track record of scaling high-growth consumer brands, like Chevron, Charles Schwab, and Lending Club. Currently, Carrie is our CFO, responsible for overseeing accounting, financial planning and analysis, treasury, actuary services and investor relations. In addition to her professional successes, Carrie has received several industry accolades for her leadership and the impact she has made across the financial industry. In 2015, American Banker honored her as one of “The Most Powerful Women in Finance.” During the same year, The Financial Women of San Francisco named Carrie the “Financial Woman of the Year” for her remarkable commitment to her profession, service to her community, and support for the advancement of women. In 2013, the San Francisco Business Times awarded Carrie the Bay Area CFO of the Year for Emerging Companies.

We hope you’ll join us in congratulating Carrie on her win. Who are some other women who have inspired you? Interested in joining the Metromile team? Check out our jobs board.

An Open Letter to Super Bowl Ad Rankings

Dear National Media,

We’re Metromile, America’s leading pay-per-mile car insurance company.

We want to talk about something really important to most Americans — Super Bowl commercials.

After 29 years of ranking Super Bowl ads, we believe it’s time for the National media to recognize ALL commercials airing during the big game, no matter if they are national or local.

Since we don’t have $5,000,000,000 to spend on a 30-second national ad spot, we’re running our spot in Portland, OR – the birthplace of pay-per-mile car insurance and home to our first customer. Our pay-per-mile model is revolutionizing the insurance industry by offering affordable car insurance, transparent pricing based on the miles driven, data to optimize car use, and instant access to detailed vehicle diagnostics. We’re making car insurance easier and more accessible than ever before.

Here’s our ask: Create a “Local Ad Ranking” and conduct Super Bowl ranking surveys for all the local-level ads. Leverage social media and local newspapers under each of your networks. Build some buzz with local advertisers across the country. Everybody wins.

To get you started, we wanted to share “Dear Portland,” our 60 second spot that’s scheduled to run in the last spot before halftime.

We’d be happy to answer any questions you have about our ad or Metromile. Just let us know and we’ll set it up.

Thank you so much for your time and consideration.

– Your Friends at Metromile

Metromile in 2017: The Year in Review

2017 was an exciting year for us here at Metromile. And as we continue to grow, we wanted to share some of the milestones we’ve hit along the way, with the help of our fiercely loyal customers.

This year our customers hit the billion mile marker, meaning since our inception in 2013 our customer have driven one Billion Miles. That’s a lot of road, and we are proud to have been there with them every step of the way. In 2017, we also launched the world’s best claims experience, powered by AVA our AI smart claims system. AVA makes filing a claim, picking a repair shop, getting a rental car, and getting reimbursed a breeze.

Metromile 2017 In Review

With 2018 right around the corner, we thought it would be fun to take a retrospective look at 2017:

    Average Miles Driven:
    Metromilers in big cities across the country are living up to our low-mileage mantra, driving on average 5,925 miles in 2017 – that’s less than half the national average. Which city drives the most? It may not surprise you that sprawling San Diego takes the top spot driving 7,613 miles per year on average. Here’s how the cities rank:

      1. Portland, OR 4,519 miles per year
      2. Seattle, WA 5,127 miles per year
      3. Philadelphia, PA 5,624 miles per year
      4. Chicago, IL 5,936 miles per year
      5. San Francisco, CA 6,054 miles per year
      6. Los Angeles, CA 6,604 miles per year
      7. San Diego CA 7,613 miles per year

    Most Popular Day of the Week to Drive
    Through and through, Metromilers prove that cars are best for weekend use. Besides Chicago,(where Sunday is the most popular day to drive) all major Metromile covered cities drive the most on Saturdays.

    Most Popular Day to Drive On
    Once again the day before Thanksgiving (this year, November 22, 2017) was the most popular day to drive.

    Most Common Vehicle
    The Honda Civic is the most common car in Portland, Seattle, Philadelphia, Chicago, San Francisco and Los Angeles. Interestingly enough the most common car in San Diego (where our drivers drive the most) is the Toyota Corolla.

    Metromile Savings
    We don’t just save our customers money on insurance, we save them from pesky street sweeping tickets too. Our smart driving app offers street sweeping alerts (in select cities) that saved our customers $600,000 in 2017. That’s a lot of dough.

What a year 2017 has been, thanks so much to everyone who took us along for the ride. We are looking forward to offering our customers even more awesome features that make their lives easier in 2018. If you aren’t already a customer, get a quick quote to see how much you could benefit from pay-per-mile insurance this year!

Introducing Metromile Direct Repair and Rental, Powered by AVA

Metromile’s automated claims system, AVA, has some exciting new feature enhancements that are going to make filing a claim with us even easier. Getting into an accident is never fun, that is why we’ve made it our priority here at Metromile to create the world’s best claims experience. Our latest effort to transform the claims experience has resulted in the new self-service direct repair and rental capabilities for our customers.

AVA, who we debuted in July, is a first-of-its-kind smart claims system designed to speed up the process of verifying and paying out insurance claims through the Metromile mobile app or online dashboard. Using Metromile Pulse sensor data, AVA can reconstruct the scene of an accident to verify claim details. If the claim is verified, AVA is able to automatically approve payments within seconds. And now, AVA can even assist in finding repair shops, scheduling rental cars, and setting up and processing claims payments.

You can learn more about AVA here.

How does it work?
Eligible policyholders who have submitted a claim and indicated that they are planning to repair their vehicle will be directed to the Metromile Dashboard to see repair shops that are participating in the direct repair program and are located near the zip code of the vehicle’s last location.

If the policyholder also has rental coverage they will be given the option to reserve a rental car with Enterprise-Rent-A-Car through the Metromile online dashboard. Just like with the direct repair program, the Dashboard will provide policyholders with locations near the vehicle’s last location. Policyholders can even gain access to and schedule an Enterprise shuttle for pick-up from the repair shop or another specified address.

If the policyholder would rather find and choose their own repair and/or rental shop, they are welcome to do so by opting-out of the program.

Once a vehicle is in the shop and a rental car has been picked up, AVA will keep customers posted on repair status, schedule changes, and even help change the rental reservation if needed. As soon as the vehicle has been repaired and returned to the customer, AVA will automatically initiate payment.

Even with AVA, all customers will have the option to call in to talk to our in-house team of claims professionals. Not yet a Metromile customer but intrigued by AVA and our automated claims? Visit metromile.com/insurance to learn more about our pay-per-mile insurance and get a quick quote.