How Metromile Roadside Assistance Works

If you’ve been a longtime reader of the Metromile blog (hey, thanks!), you’ll remember our previous posts on comprehensive and collision coverage, how to choose the property damage and bodily injury coverage for you, and what to do if you get into an accident with an underinsured or uninsured driver. Today we’re covering a new topic – how the Metromile roadside assistance program works.

From a dead battery to getting locked out of your car, there’s never an instance when Metromile roadside assistance doesn’t come in handy. Why pay a different company to handle roadside assistance when you can add it to your Metromile policy in a snap? Let’s get into the nitty-gritty of how roadside assistance works, what’s included, and more. Grab a cup of coffee, pull up a chair, and let’s chat.

Do You Need Metromile Roadside Assistance?

First things first – you need to understand how roadside assistance works to determine if it’s the right fit for you! Let’s get into the cost, use cases for roadside assistance, how to call for roadside assistance, and more.

Cost

The cost to add roadside assistance to your policy is about $5 – $7 a month. In addition to towing, our roadside assistance coverage offers flat tire changes, battery jump starts, locksmith services, and emergency gasoline deliveries. All of that protection for the price of a matinee movie ticket!

Use cases

We offer roadside assistance as an optional add-on to comprehensive and collision policies. The coverage includes:

  • Flat tire fixes
  • Locksmith services
  • Emergency gasoline delivery
  • Towing (up to the distance outlined in your contract)

Please note that this coverage only applies to vehicles listed on your policy. If you need to edit the vehicles covered on your policy, you can easily do so through your Metromile online dashboard.

How Metromile Roadside Assistance Works

Once you have Metromile Roadside Assistance, we hope you’ll never have to use it. But if you are ever in a bind like outlined above, we’ll be happy to help.

How to call for roadside assistance

A time may come when you need to call for roadside assistance, and you’ll most likely be stressed, frustrated, and a little on edge. That’s why we make it so easy to do.

  1. Metromile Roadside Assistance on the Metromile App
  2. Your first option for calling roadside assistance is through the Metromile smart driving app. Simply log into the app and tap the ‘Insurance’ icon on the bottom right. Then, tap the ‘Roadside’ icon in the top left and follow the prompts on the screen. The app will take you through questions such as, “Were you in an accident?” and “Will you be waiting at your vehicle for the tow truck to arrive?” to determine what type of assistance you need. Once you complete the prompts, a driver will be dispatched and sent to you as soon as possible.

  3. Metromile Roadside Assistance on your online dashboard
  4. The second option for contacting roadside assistance is through the Metromile online dashboard. From the dashboard, navigate to the ‘Claims’ tab on the top navigation bar. Then, click ‘Request Roadside Assistance’ in the right-hand menu. Follow the prompts so we can determine what type of assistance you need and a driver will be dispatched to help you!

  5. Calling Metromile Roadside Assistance
  6. The third option for calling roadside assistance is, yep, you guessed it – by actually calling! Call us at 1-800-983-3400 and we’ll get a driver out to help you right away.

What happens next?

Sit tight – a dispatch driver is on their way to you. Whether you need a battery jump, a flat tire fixed, or a full-on tow, we’re here to help. Remember that this is all included in your roadside assistance coverage, at no out-of-pocket cost to you! Just another perk of being a Metromile customer.

Still Have Questions?

It’s cool. Here are some of our most-asked questions about roadside assistance.

FAQs

  • Do you need it?
  • Roadside assistance is something that you never think you’ll need, but when the time comes, you won’t take it for granted. If your car is older or unreliable, you’ll especially thank yourself when the unexpected happens.

  • Is it worth it?
  • The price of roadside assistance is equivalent to about two lattes a month. If you love road trips, this might be a smart coverage option for you. For Metromile customers, adding roadside assistance is typically much cheaper than using an external company like AAA. Also, can you really put a price on your peace of mind?

Visit our Help Center

If you still have any lingering questions, be sure to visit the Metromile Help Center. We have answers about roadside assistance, the Metromile Pulse device, how billing works, coverage options, and more.

As we all know, cars can be somewhat unpredictable. If your car decides to break down at the worst possible time, Metromile has got your back! If your car breaks down on the road and you have elected for Metromile roadside assistance coverage, you can submit an online roadside assistance request, file through the Metromile app, or call Metromile roadside assistance at 1-800-983-3400 to request service. Our Metromile roadside assistance team will make arrangements to assist you and also can provide an estimated time of arrival.

TL;DR

Metromile roadside assistance is not just for towing services, although an on­-call tow truck is a convenience that shouldn’t be overlooked – especially if you are a fan of impromptu road trips or have a long daily commute. In addition to towing, our roadside assistance coverage offers flat tire changes, battery jump starts, locksmith services, and emergency gasoline deliveries. The really nice part? All this protection comes for less than the cost of a matinée movie ticket or two lattes – only $5­ – $7 extra dollars a month. One additional thing to note: we may require that you carry comprehensive and collision coverage in order to add roadside assistance to your policy.

If you’re not yet a Metromile customer, be sure to grab a free quote today. If you are a Metromile customer and don’t yet have roadside assistance coverage, what are you waiting for? Add it to your policy now! Be safe out there and see you on the roads.