The Metromile Pulse must be plugged into your car at all times so mileage can be accurately measured and billed. It also enables valuable features like the car locator and trip tracking. If it ever loses signal, try taking it out and plugging it back in. If this still doesn’t work, please let us know to avoid any penalty charges.
If you ever need a new device, you will be covered during the grace period while it is being mailed to you. It’s also OK to remove the Pulse when your car is being serviced, just be sure to plug it back in afterwards.