Does Metromile offer roadside assistance?

Yes, we offer roadside assistance as an optional add-on. The coverage includes fixing a flat tire, lockout and/or towing (up to the distance outlined in your contract). Please note that this coverage only applies to vehicles listed on the policy.

Who is underwriting my policy?

Metromile Insurance Services LLC is the Managing General Agent for your insurance policy and provides all customer service needs as long as you’re a customer. We are transitioning new personal policies to be underwritten by Metromile Insurance. Some older policies are underwritten by insurers in the National General Insurance Group, and we are currently in the process of updating these policies.

I reside in a state that requires my vehicle to be inspected for physical damage coverage, what is the process for this?

If you reside in NJ and your vehicle’s model year is within the past 7 years, you are required to have your car inspected within 7 days after your policy effective date. If you bought a future effective policy, you can have the inspection done 10 days before or 7 days after the effective date. Carco is our designated inspection company, and once you sign up for insurance, you will receive an email with information regarding the vehicles that need inspection and a link to find the closest locations to you. If there are no facilities within 10 miles of your location, please call our customer service line for assistance. Make sure to bring your declarations page with you to the inspection. If the inspection is not completed in time, your insurance coverage can be suspended. In the event that this does happen, please contact our customer support team (www.metromile.com/contact) to resolve the situation. You can find inspection sites and learn more about the process by visiting: http://www.carcogroup.com/policyholder-resources/inspection-site-locator

Do you offer full coverage?

We offer four different levels of liability protection as well as choices for your comprehensive and collision deductibles. Please keep in mind that financing and leasing companies may have their own coverage requirements, so please verify before choosing your coverage limits.

Do you cover pets traveling as passengers in my car?

If you choose to have comprehensive and collision on your policy, it will come with pet injury protection at no additional charge (not available in IL or VA). This coverage provides up to $1,000 in the event your dog or cat is hurt as a result of a covered claim.