What does Metromile do with my data?

We take your privacy very seriously, including protecting your location information. Please review our privacy policy for more information.

What kind of data do you receive from the device?

The device plugs into the vehicles On-Board Diagnostic (OBD-II) port. This port is the same place your mechanic plugs in his or her diagnostic tool to determine the health of your vehicle. We’re able to collect any information your vehicle shares via the OBD-II port, and share relevant information with you. In addition, the device has a GPS unit that can track location-based data. Insurance customers have the option to turn off location-based data at any time, because we don’t require it to log the miles driven. The device also has an accelerometer that measures changes in velocity and a gyroscope that measures the angle of the device, providing information that helps us find ways to make your life easier on the road.

Can I download my data?

Yes, insurance customers can request a CSV download of their data via the online dashboard.

What if my data is showing up incorrectly (or not at all)?

If you’re noticing missing trips or ones with missing segments, please unplug your device and then plug it back in. This will reboot the device and improve signal quality. The beginning of some trips may be missing due to the device searching for a satellite to lock on to at the beginning of a trip, but in general, a reboot of the device should improve signal quality overall.