We only provide the Metromile Pulse, our OBD-II device, to our per-mile insurance customers. If you are interested in per-mile insurance, please learn more here.
Q n A Category: device
For insurance customers, the Pulse must be plugged in to your car at all times so mileage can be accurately measured and billed. Of course, when you get your car serviced, It’s OK to remove the Pulse so that the mechanic can access the port.
No. There is a grace period of 10 days in IL/NJ/OR/PA/VA/WA before you must connect the Pulse. You will not be charged for miles you drive before your effective date or before plugging in the Pulse (during the grace period). In CA, there is a 7 day grace period, and you will not be charged for any miles during this time.
In general, the device should have little to no effect on a healthy battery for many months even if the car is not driven.
No, the Pulse functions separately from your phone and securely transmits data through a cell modem. All you need to do is plug it in and check for a pulsing red/orange light.
You can disable the GPS function of the Pulse through the online dashboard. Note, however, that this will also disable certain awesome features including trip information and street sweeping notifications.
For per-mile insurance customers, the Pulse must be plugged into your car at all times so mileage can be accurately measured and billed. The device also enables other valuable features of the Metromile experience (ex. street sweeping alerts, trip history, diagnostic codes). Of course, when you get your car serviced, it’s ok to remove the Pulse so that the mechanic can access the port. Just be sure to plug the device back in.
When you are no longer a Metromile insurance customer, you will need to mail the Pulse device back (you will be provided with a pre-paid envelope). If you do not do this, you will incur a $100 fee.
We take the security of our products and services very seriously and actively work to ensure that our products are safe and provide benefits to our customers. You may have heard reports of MDI, who makes our OBD-II dongle, having a vulnerability. Metromile took action immediately and released updates to all devices in the field to resolve the discovered remote exploits and can confirm that the devices have successfully downloaded and applied a patch. If you have additional questions please contact firstname.lastname@example.org