Is it mandatory to plug in the Pulse device?

For insurance customers, the Pulse must be plugged in to your car at all times so mileage can be accurately measured and billed. Of course, when you get your car serviced, It’s OK to remove the Pulse so that the mechanic can access the port.

Do I need to plug in the Pulse before my insurance can be effective?

No. There is a grace period of 10 days in IL/NJ/OR/PA/VA/WA before you must connect the Pulse. You will not be charged for miles you drive before your effective date or before plugging in the Pulse (during the grace period). In CA, there is a 7 day grace period, and you will not be charged for any miles during this time.

Do I need to sync my phone with the Pulse?

No, the Pulse functions separately from your phone and securely transmits data through a cell modem. All you need to do is plug it in and check for a pulsing red/orange light.

Can I turn off location tracking on my Pulse?

You can disable the GPS function of the Pulse through the online dashboard. Note, however, that this will also disable certain awesome features including trip information and street sweeping notifications.

What happens if I unplug the Pulse device at any time?

For per-mile insurance customers, the Pulse must be plugged into your car at all times so mileage can be accurately measured and billed. The device also enables other valuable features of the Metromile experience (ex. street sweeping alerts, trip history, diagnostic codes). Of course, when you get your car serviced, it’s ok to remove the Pulse so that the mechanic can access the port. Just be sure to plug the device back in.

Are there any security vulnerabilities in the Pulse device?

We take the security of our products and services very seriously and actively work to ensure that our products are safe and provide benefits to our customers. You may have heard reports of MDI, who makes our OBD-II dongle, having a vulnerability. Metromile took action immediately and released updates to all devices in the field to resolve the discovered remote exploits and can confirm that the devices have successfully downloaded and applied a patch. If you have additional questions please visit our help center.