New CoverHound Partnership Offers Broader Insurance Options

Here at Metromile, we recognize that many of our pay-per-mile insurance customers have insurance needs beyond car insurance, such as homeowner’s or renter’s insurance. Today, we’re excited to share that we’ve partnered with CoverHound, an online insurance comparison shopping platform, to provide more coverage options for customers. The partnership will make finding the right insurance much easier than it has been in the past and better fulfill our customer’s needs.



CoverHound and Metromile will be working closely together to make it easier for pay-per-mile insurance consumers to purchase the right homeowners, renters, motorcycle and other property and casualty insurance. The strategic partnership leverages each other’s unique offerings, efficient call center operations, experienced licensed advisors and shared focus on delivering the best customer experience in the industry.

For those not familiar with CoverHound, it is an online insurance platform where customers can quickly find, compare and purchase all property and casualty insurance according to their personal and business needs. Their unique offering features accurate real-time rates and a team of advisors compensated by service levels, not commissions.

If you are interested in pay-per-mile insurance, or are a current Metromile customer and want a quote for homeowner’s or renter’s insurance, please give us a call at 888.964.4133 and a Metromile agent will assist you.

What to Do in a Hit and Run Accident

Being in a car accident is scary and frustrating enough, but when the other driver takes off, those feelings can be escalated. A hit and run is any accident in which a driver purposefully leaves the scene without leaving any information. This can include a driver hitting your parked car and not leaving a note, or something more serious like a car hits you or a pedestrian and speeds off. Regardless, it’s important to take the right steps if you’re in this situation.


  1. Gather as much information about the car or driver as you can. The license plate number, color, make or model of the car, and even the direction the car was heading is all useful information for police and your car insurance company.
  2. Don’t attempt to chase the other driver. Instead, pull over safely and call the police immediately. Police reports need to be submitted within 48-72 hours. Look around for any possible witnesses to the accident and ask for their names and contact information. Be sure to ask witnesses if they have any information about the driver or vehicle that hit your car.
  3. If you’re a Metromile customer, follow our Accident Checklist and assess accident damage. This includes recording the incident by surveying the scene and taking pictures of everything you see, including the damage from all necessary angles, as well as pictures of the spot where the accident happened.
  4. Contact your insurance company to report the accident and file a claim.

If you find yourself in a situation where your car was damaged when you weren’t there, follow similar steps. Document any damage and ask around to see if anyone saw what happened. File a claim with your insurance company but remember that without a license plate number, it’s unlikely you’ll be get reimbursed, or you’ll be subject to your deductible.

Remember, never leave the scene of an accident yourself. If you’re involved in a hit and run, or any accident, and you are a Metromile customer, you can file a claim online or reach us at 1.888.595.5485
. We’ll do everything we can to get you back on the road as quickly and safely as possible.

Beyond the Boxes: A Moving Checklist

It’s hard enough to fit all of your stuff in some cardboard boxes when you are moving, but there are a slew of other things you need to consider. From updating your address to finding new neighborhood go-to spots, things can get pretty overwhelming. Whether you are moving down the street or across the country, here are some tips on how to make any move a little more manageable.


Find a moving company. While you might luck out, don’t rely on being able to book a reliable moving company days before. Consult Yelp for reviews (or even deals) and get in touch with potential movers weeks in advance. If you just can’t rid yourself of your last-minute tendencies, Lugg (currently in the SF Bay Area) offers on-demand moving. Simply request a moving truck like you would with an Uber, and movers will be on their way in minutes.

Change your address. There are a handful of places where you will need to update your address, but if you fill out a “change of address” form with the US Postal Service, you should be able to tackle many of them all at once. You’ll also want to update any delivery services, subscriptions or other important files or documents (like with your bank or credit card company).

Check out new insurance options. Before you move, find out if you are still covered by your current insurance policy (both auto and home) or if you need a new policy. This is a good time to shop around, as your new zip code could reveal new savings. If you anticipate that you will be driving less than you currently do, Metromile’s pay-per-mile insurance offering could be a great way to save!

Get registered. In addition to updating your insurance, you’ll also need to register your car (and get a new driver’s license) if you’ve changed states. And especially important for 2016, it’s important to make sure you are on the voter’s registration for your new local area. You should do this even if you’ve just moved to the next city over.

The Rundown on Car Insurance Coverage Levels

When getting a new car insurance quote (or revisiting your current policy coverage), it might be tempting to choose coverage levels that result in the lowest monthly bill. But if paying for insurance equates to paying for peace of mind, it might be worth it in the long term to add additional protection. Read on for a breakdown of various coverage options and how to choose the right levels for your needs.


This is the minimum coverage level required for most U.S. drivers. If you are at-fault in an accident, your insurance policy will cover vehicle damage and/or bodily injuries to the other party (at the levels you choose). Each state has minimum required liability limits, but you might consider purchasing a policy with higher limits to ensure you’re better protected, even if your policy might cost a bit more. If the damage caused in an accident exceeds your coverage limits, you could be held responsible for the remainder of the costs.

Comp & Collision
In addition to liability coverage, you can elect to add comprehensive and/or collision coverage, often known as “full coverage.” Comp and collision coverages are technically separate but are often discussed together. With collision coverage, in the event that you’re in an accident, your insurance policy will cover damage to your car (per the terms of the policy). Comprehensive coverage means you are covered if anything happens to your car where no one is at fault (per the terms of the policy) like a tree falls on it or there is weather damage. If you often park your car outside, this could be an important add-on to your policy. Keep in mind that the lower the deductible you choose, the higher the premium might be, but also the less you will have to pay if something happens.

Personal Injury Protection (PIP) or Medical Payments
PIP will protect you (and your passengers) against personal injury by covering medical expenses. In some states, PIP is a “no fault” coverage which means that you will still be covered even if you are determined to be at fault. Note that PIP coverage varies based on state, and if it isn’t available, then you’ll likely have the option to choose Medical Payments coverage. Both PIP and Medical Payments coverage are similar, though PIP typically provides a much broader spectrum of coverage. Medical Payments usually covers only medical bills for you and your passengers, whereas PIP will often extend to cover additional things like income loss, funeral expenses and essential services.

Roadside Assistance
In addition to getting access to an on-call tow truck, roadside assistance can also provide you with flat tire changes, battery jump starts, locksmith services and more. If you love road trips, this might be a smart coverage for you! At Metromile, adding roadside assistance is typically much cheaper than using an external company like AAA.

If you don’t drive much, we’ve found that customers are saving a ton of money after switching to pay-per-mile insurance. That means that you can get all of the coverage needed to give you peace-of-mind, and still save money. To see how much you could save, get a quick quote now.

Personal Injury Protection 101

The following is a guest post from Neil Richardson, an advisor for The Zebra, the nation’s largest car insurance comparison marketplace.

When it comes to car insurance, most people are familiar with coverage for injury and damage that you might cause to someone else (liability), and also damage to your vehicle (commonly, comprehensive + collision = ”full coverage”). However, there is another important aspect to car insurance that drivers need to know about as well: Injury coverage for you and your passengers.


Commonly referred to as PIP for brevity’s sake, personal injury protection covers medical bills resulting from injuries that you or your passengers suffer in the event of a crash, regardless of fault. Since PIP coverage amounts vary by state and situation, you will want to ask your agent which options are available to you. If PIP isn’t available in your state, then you’ll likely have the option to choose Medical Payments coverage.

Both PIP and Medical Payments coverage are similar, though PIP typically provides a much broader spectrum of coverage. Whereas Medical Payments covers only medical bills for you and your passengers, PIP will often extend to cover additional things like work loss, funeral expenses and essential services, and even death benefit in some cases.

You should especially consider carrying PIP or additional medical on your policy if:

  • You are someone who drives often with passengers since you could potentially be held liable for their injuries from an at-fault accident. Even if your passengers don’t want to file a lawsuit against you for their medical bills, having this additional coverage on your policy will provide a major benefit to anyone riding in your vehicle.
  • You don’t have health insurance or if you have an extremely high deductible on your health plan. In emergency situations, your auto insurance will kick in immediately to provide medical coverage (assuming you have it added to your policy) rather than having to worry about covering the deductible on your health insurance.

If you live in a state that requires PIP, then you will have the minimum amount of coverage included on your policy. However, in most cases, you can also increase this limit to better protect yourself (much like you can with other coverage options). As with anything concerning auto insurance, if you aren’t sure of your options you should always ask your agent for clarification. Ultimately, your safest bet is to carry as much coverage as you can afford, and PIP is something you should strongly consider adding if you don’t already have it included on your policy.

Editor’s Note: Metromile offers this coverage for all policies, so if you’d like to add this protection, you can do so when choosing coverage levels in your insurance quote. If you are a current customer and would like to add this coverage, just give our customer support team a call (888-244-1702) and we’ll take care of everything for you.

Car Insurance for New Graduates

Graduation season is here, and a new group of millennials have traded in their backpacks for briefcases. With these new jobs comes a wave of financial freedom…and adult costs, like rent, groceries and car insurance.

student car insurance

If you are a new grad and wondering where to start shopping for car insurance, consider this when purchasing:

Look around: Don’t feel stuck to the insurance company your parents use. You can save a ton of money by making the switch to another company. Shop around using a site like See more on making the switch to a new insurance company here.

Consider your coverage: Do you need comprehensive and collision, or just liability? Are we speaking gibberish to you? Comprehensive coverage covers all incidents that aren’t considered “accidents” like weather or vandalism damage. Collision coverages covers your vehicle in the event of damage due to an accident. Liability insurance doesn’t cover your car, but covers damage to another person resulting in an accident you cause. Learn more about making the right coverage decision for you and your car here.

Consider per-mile insurance: If you have just moved to the big city and are primarily using your car for weekend trips or when you’re running late to work, consider pay-per-mile insurance. It will put you in control of how much you pay for car insurance. You’ll also turn you car into a smart car with our driving app – where you can check your bill, learn about your trips and driving trends, and even diagnose check engine lights. Interested? Get a free quote here.

Understand your purchase: Speak up if you have questions. Be sure to read your policy before signing up to understand how and what is covered, when your coverage begins, what your premium and deductibles are, and how to file a claim.

Congratulations to the class of 2016!

Insurance 101: Making the Switch

There’s a lot to take into consideration when something major happens in your life (like buying a house or getting married), but did you know that this can affect your car insurance policy? It’s important to ensure you are getting the right insurance coverage for your car at a good price. If you are considering switching your car insurance, we’ve gathered 4 easy steps to start the search.

car insurance policy

Define your insurance needs: Why do you want to switch? What are you looking to add, or remove, from your current policy? Start shopping around and make sure the company you are interested in is offering a policy or add-on to meet your needs.
Compare: If you want to get quotes from multiple insurance companies, try a comparison site like Make sure to understand what is covered by each policy in order to accurately measure the different companies.

Ask questions: Liability, comprehensive, collision… these terms can be confusing! Ask questions to make sure you are getting the right coverage for you. Be sure to read reviews of the insurer you want to switch to. You’ll want to pay special attention to their customer service, since that will be key if you need to file a claim or have any questions. You’ll also want to confirm if there is a cancellation fee for early termination fees on your current policy. At Metromile, we have many levels of coverage to choose from, and our helpful agents are always happy to answer any questions you may have. We also don’t charge cancellation fees!

Make the switch: When cancelling your current policy and adding your new one, make sure there won’t be any gap in car insurance. The day your old insurance ends should be the day your new policy comes into effect. Print your new insurance card and place it in the glove box, and you’re ready to drive off!

If you don’t drive often and are looking to save money on car insurance, check out Metromile. You can learn more and get a free quote here. For more information on selecting insurance coverage, check out our post on insurance coverage.

Comprehensive & Collision Coverage 101

The following guest post is written by Neil Richardson, an advisor for The Zebra, which is the nation’s largest car insurance comparison marketplace. An insurance nerd through and through, Neil has helped tens of thousands of customers understand and secure auto insurance with his expertise and unique knack for translating complex industry jargon into plain English.

When you are insuring a valuable asset like your vehicle, you want to be aware of the ins and outs of your policy before you give your payment information, not at a crucial time like a claim. “Full coverage” is often used as a blanket statement to describe an insurance policy with comprehensive and collision coverage, but it isn’t that simple. Understanding your coverage before something happens will help you avoid a potentially disastrous outcome like being stranded on the road because you thought your “full coverage” policy provided roadside assistance or medical coverage when it may not.


So, What Is “Comprehensive and Collision” Anyway?

Physical damage coverage, which is the part of your auto policy that covers your vehicle, is described as “comprehensive and collision.” Technically, they are two separate types of coverage, though they are often coupled, and they extend beyond state minimum liability insurance requirements (which cover the other driver in a collision).

When you finance a vehicle, you are required to carry both comprehensive and collision coverage, and this is normally when you will be told that you need a “full coverage” policy. Lenders require this coverage in addition to the state minimum because it will cover your vehicle against damage due to accidents (collision coverage) and many scenarios other than accidents (comprehensive coverage), which is important to those lenders since you don’t yet own the car outright.

Comprehensive coverage is a catch-all for incidents that aren’t considered “accidents” like hail, flooding, or vandalism damage. When getting an insurance quote, you will need to choose a deductible amount. If you are financing your vehicle, then you will want to confirm what deductible option you are required to carry based on your loan paperwork. The option you select is the amount that you agree to cover (read: pay) if you have to file a claim. Once your deductible has been paid, then the insurance company will fix the remaining amount of damage.

The Art of Selecting Your Deductible

Most people who have comprehensive and collision on their policy will carry $500 deductibles, but there are many other deductible options which typically range from $250-$1,000. The total cost of an insurance policy is often largely dependent on the deductible selected. The lower the deductible, the more expensive the policy, but also the less you will have to pay if something happens to your car. Most agents will let you know what the difference in premium looks like among the options so you can decide which one makes the most sense for your situation.

Did you know that a number of insurance companies (including Metromile) also allow you to select individual deductible options for comprehensive and collision? Generally speaking, collision coverage is much more expensive than comprehensive, so you may consider having a $500 deductible for collision but select a $250 option for comprehensive and only see a slight difference in your premium. The important thing to keep in mind is that you have options. Editor’s note: If you are considering switching to Metromile, our licensed agents are happy to help determine the best coverage and deductibles for your needs!

Be Prepared: What to Do Before & After a Car Accident

No matter how minor, being in a car accident can really jolt you (pun not intended). To ease the burden and shock, familiarize yourself with the following tips about what to do before and after an accident.

car accident

Before the accident
Be sure to keep your vehicle registration, auto insurance and emergency contact list in your car, and always carry your driver’s license with you when driving. Keep a set of orange cones or warning triangles in your trunk to help alert traffic in the situation of an accident.

At the scene
Before worrying about anything else, make sure everyone is OK (including people in the other car), and call 911 if anyone is injured. Then immediately move everyone (and your car if possible) to a safe location on the side of the road.

Once in a safe space, be sure to call the police to file a police report, and use your smartphone to take pictures of the damage. Before the other party departs, exchange information and take down their insurance information, license plate and a photo of their driver’s license. Notify your insurance company immediately and be ready to provide them with this information. If you are a Metromile customer, you can easily file your claim online or call us at 1.888.595.5485.

In case of phantom accidents
In the case of a hit and run, be sure to get as much information as possible, especially a full or partial license plate if possible. If there are any witnesses, get their contact information. Avoid fixing the car until the damage has been assessed by an adjuster.

In the case of stolen car, call the police as soon as possible to file a report, and then contact your insurance company. If you are a pay-per-mile customer, the Pulse can be used to help locate a stolen car (it’s happened in the past!).

The Aftermath
At Metromile, a customer service advocate will reach out proactively to help ensure the claims process goes as smooth as possible. No other leading insurance company does this! They will track your progress and help you with any questions you may have about resolving the claim.

If you are a pay-per-mile insurance customer and are in an accident, you can reach the Metromile claims team 24/7 at 888.215.9176. Whether you need help locating repair facilities or need an update on work being done, Metromile can get you the information you need. We’ll do everything we can to get you back on the road as quickly and safely as possible.

Making Moves: Metromile Receives Strategic Investment

We are thrilled to announce that Intact Financial Corporation, the largest provider of property and casualty insurance in Canada, has made a strategic investment in Metromile.

Metromile Investment

2015 was an exciting year for Metromile – we launched a partnership with Uber, expanded to the East Coast and added to our executive team. Funds from this investment will be used to continue on our exciting journey by accelerating Metromile’s growth and offerings nationwide. For our customers, this means a continued focus on the customer experience from sign up through day-to-day needs, improved app technology and updated features, further development of the claims experience and much more. You’ll also be seeing a lot more of us around town!

Intact Financial shares similar values in transparency, customer experience and a technology-driving approach to insurance. The venture represents an exciting opportunity for Intact Financial to expand its core competencies which will ultimately enhance the customer experience.

To see more announcements from Metromile, visit our Press page. And if you are interested in our pay-per-mile insurance offering, you can learn more here.