Filing a claim is as easy as 1, 2, 3
We’ll guide you through each step of the process and expedite your claim with from our AI-assisted system.
Our claims team is available 24/7 either by phone or by starting your claim in the app
Roadside assistance, glass & windshield repair, hit-and-run, or other auto insurance claims
With our innovative claims process, you’ll have access to a nearby repair shop, rentals and everything you need to get back on the road
Making a claim doesn’t have to be so hard
Powered by technology, loved by customers
Our app and AI assisted claims process puts you in control and takes the hassle out of an already difficult situation. AVA, Metromile’s AI claims system can accurately verify claims and work with our adjusters to quickly resolve them. Meaning all of the heavy lifting happens on our side instead of yours.
What Metromile customers say
“Metromile’s reps were so helpful, polite and understanding that I got through the process with very little stress. I am happy that I’m client of Metromile.”
“My car died on the highway, and then they were there for me in under 30 minutes. Super supportive when needed to help with my car.”
“The customer service was exceptional, filing a claim when my windshield broke was a breeze. And I got repairs done within 72 hours…”
I had a claim regarding the device connected to my car. When I called it was very very easy to place the claim and the license agent that took my case was very helpful and made everything easy thanks! I will be with metromile forever.
I have a car that is garaged most of the time. This is a great alternative for people like my self. Love the GPS location and notifications for car trouble and street parking. My car was stolen and found within two hours. My claim was also resolved promptly and with courtesy.
I lost track of time and due to job changes I forgot about my whole claim and accident for that claim. Not until recently when I got a refund for my deductible did I even remember, so thank you for remembering when I forgot.