You can count on us.

Accidents happen, which is exactly why you have car insurance in the first place. We’re here for you 24/7 to help resolve your claim as quickly as possible.

Start a Claim

Or learn more about our claims process below

Claims Made Easy

  • Roadside assistance

    Need a jump, tow or locksmith? We’ve got you covered with 24/7 roadside assistance. You’ll be up and running in no time.

  • Glass repair

    We understand the importance of getting your glass repaired as soon as possible. Tell us what’s broken and we’ll take care of it.

  • All other claims

    From the moment you file a claim, we’re on it. We’ll identify reputable repair facilities and keep you updated every step of the way.

With you at every step of your claim

We’re here to ensure that everything runs smoothly. Once your claim is filed, you will be matched with a claims professional who can answer any questions you may have. They’ll help you get back on the road as soon as possible!

A smarter way to get back on the road

We leverage technology to make the claims process fast and seamless. Unlike other insurance companies that only allow you to start the claim online, at Metromile, you can file the entire claim right from your mobile phone. Certain claim types can even be resolved within hours.

Claims FAQs

For more information, call 1.888.595.5485
 or email our claims team at
See all of our FAQs ›

How do I report a claim?

The easiest way for Metromile Insurance customers to file a claim is online — simply visit to get started. You can also call (888) 595-5485. You’ll need to have your policy number, date of accident, location of the accident, description of the accident, and party names and vehicles involved.

How can I monitor my claim’s status?

You can call or email your claims representative to check on the status of your claim. In the coming months, we will be introducing new features that will make this even easier.

What happens if I only have glass or windshield damage?

If you purchase comprehensive coverage and the glass can be repaired, we will waive your deductible. Whether or not the glass can be repaired is based on the location and size of the damage. Typically, repairable damage is small and out of the driver’s line of sight. If the glass cannot be repaired, any glass replacement is subject to a deductible.

Who is underwriting my policy?

Metromile Insurance Services LLC is the Managing General Agent for your insurance policy and provides all customer service needs as long as you’re a customer. We are transitioning new personal policies to be underwritten by Metromile Insurance. Some older policies are underwritten by insurers in the National General Insurance Group, and we are currently in the process of updating these policies.

Do you offer full coverage?

We offer four different levels of liability protection as well as choices for your comprehensive and collision deductibles. Please keep in mind that financing and leasing companies may have their own coverage requirements, so please verify before choosing your coverage limits.