You can count on us
When accidents happen, we’re here for you. Our claims agents are available 24/7 to take your call.
We’ve got you covered
We made filing claims simple, easy, and convenient. Here’s how we can help you:
Need a jump, tow, or locksmith? We’ve got you covered with 24/7 roadside assistance.
Whether a rock cracked your windshield or your window was broken, we’ll have it repaired in no time.
If you were in an accident or your car was lost, stolen, or vandalized, we’re here to help.
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Claim FAQs
For more information, call 1.888.595.5485 or email our claims team at claims@metromile.com.
How do I report a claim?
How can I monitor my claim’s status?
You can call or email your claims representative to check on the status of your claim. In the coming months, we will be introducing new features that will make this even easier.
What happens if I only have glass or windshield damage?
If you purchase comprehensive coverage and the glass can be repaired, we will waive your deductible. Whether or not the glass can be repaired is based on the location and size of the damage. Typically, repairable damage is small and out of the driver’s line of sight. If the glass cannot be repaired, any glass replacement is subject to a deductible.
Who is underwriting my policy?
Metromile Insurance Services LLC is the Managing General Agent for your insurance policy and provides all customer service needs as long as you’re a customer. We are transitioning new personal policies to be underwritten by Metromile Insurance. Some older policies are underwritten by insurers in the National General Insurance Group, and we are currently in the process of updating these policies.
Do you offer full coverage?
We offer four different levels of liability protection as well as choices for your comprehensive and collision deductibles. Please keep in mind that financing and leasing companies may have their own coverage requirements, so please verify before choosing your coverage limits.
Keep this checklist on hand
If you’re in an accident, this checklist will help you out. It has instructions to help you stay safe and get the information you need to file a claim.