Becoming Jenn Hall: A Q&A with Metromile's Director of Talent Acquisition

 
When potential Metromile hires meet Jenn Hall, they’re likely not surprised to learn the six-foot-two director of talent acquisition used to play basketball. What they may not know is how her 15-year career on the court influenced her professional life today. “Basketball was all I knew — I was recruited into recruiting,” she says. “They told me tech recruiting was the hardest kind, so I said, ‘sign me up!’ I wound up applying the same fundamental methods that I used to become a D-1 basketball player: practice, commitment, and discipline.”

But the grit and determination Jenn developed as an athlete shaped her personal life as well. After graduating from Vanderbilt University, the Orange County native felt liberated to start embracing her authentic style — and her sexual orientation. “I came out at 23 and just wanted to feel comfortable in my own skin,” she says. “I had to figure out a lot, do a lot of self-discovery, and become more self-aware. It was challenging — when I stopped playing sports, I didn’t have distractions to cover up the other things in my life. Sports had always been my number one priority, so I had to figure out what motivates and inspires me — and I had to stop paying attention to what people were saying.”
 
It turns out that what inspired Jenn and continues to get her fired up to go to work each and every day is the opportunity to help others uncover their own unique strengths. “Staying strong wasn’t always easy, but It’s all about finding your voice.” We talked with Jenn to learn more about the ways discovering her identity helped contribute to her success and happiness.
 
How did you get your start in basketball?
 
I found my love for basketball when I was seven years-old, and that was really my first career. I played for 15 years. I started playing travel basketball when I was 12, and played through college — I was Division-1 at Vanderbilt. I could’ve gone to a lot of other schools but wanted to play in the best conference, the Southeastern conference, and get a degree. I chose a degree, known as Human and Organizational Development — this provided me the ability to pick and choose curriculum I was interested in, and could apply in the real world after school (Psychology, Communications, Organizational Structure & Processes).
 
Why did you pursue tech recruiting rather than a professional basketball career?
 
I had a lot of injuries — I had a broken bone in my foot, neck and problems, bad knees. I knew my shelf life would be super short. I also had a lot of friends in the WNBA who weren’t making money and were living at home and I didn’t have that option at the time.
 
You came out during that transition from sports to recruiting, right after college — tell us more about that time in your life.
 
It was hard. Really hard. I grew up in a conservative Christian household and it was not accepted. I had always been in a really good place with my parents and had talked to my mom like five times a day…and then didn’t talk to them for five years. It took a lot of patience and time. Basketball was my distraction and I was used to having to prove people wrong, so that was the mindset I had. I had supporters around me who made me feel like it was okay for me to be myself, like my best friend since seventh grade, Christina — I ended up recruiting her!
 
When did your family come around to your decision to embrace your true identity?
 
It was at my brother’s wedding seven years ago. It wasn’t easy and there were a lot of conversations. I was 23 years-old and couldn’t do it anymore. I very much hate lying and not being honest. But my family and I rebuilt our relationships and now we’re stronger than ever.
 
After college, you worked at Google, Hulu, Westfield, and OneMarket — how did you eventually find your way to Metromile?
 
I was laid off at my last job and realized it was really important to me to be surrounded by a team of people who truly cared about me.  People might think it’s super easy to find a job in my industry, but the hard part is that there aren’t a lot of companies I’d be proud to wear a hoodie for. It’s like being a basketball player and wearing a team jersey with a number on it; a lot of opportunities weren’t right for me. So I looked on Glassdoor and that’s when I applied to Metromile. I saw so many positive reviews of the leadership team, and even though I didn’t really know a lot about insurance, I saw that our CEO, Dan, is really into A.I. and data science, and I love tech — I’ve always loved tech. So I thought, ‘I’ll just apply, what’s the worst that could happen, they say no?’
 
But they didn’t! You got the job last August. Tell us about your role.
 
Right now I manage six people and I have one open role so I’ll have seven people in the next couple of months. I’m a career coach and manage executive recruiting, and as head of recruiting, my team does everything related to attracting, engaging, and hiring the talent we need to be successful as a company.  
 
How has your personal journey influenced your ability to manage employees and help people find their professional calling?
 
Being more self-aware has made me more aware of other people, which in turn lets me identify what they’re passionate about and what motivates them. I love being able to sit down and have conversations, sharing what I’ve done, and learning what inspires them. I can see where people can go and I like helping them get there.
 
You said the Panic! at the Disco song, “High Hopes,” reminds you of how embracing your identity paved the way for your success. Tell us more.
 
How doesn’t it? It’s like my anthem! The words are very poignant and relate to some situations I had to endure Like, “didn’t have a dime but I always had a vision.” I haven’t had anyone supporting me since I graduated from college and I had to get creative. I was selling my Jordan shoes on eBay to pay rent! It took time to get there. It hasn’t always been rosy and peachy, I’ve worked really hard. And when he sings, “mama said…” that to me is reminiscent of earlier parts of my career that were building blocks, not only to me as a person, but as a leader, and those situations made me even stronger than I ever could have been otherwise. As I went through my journey, I’ve been able to learn how to adapt and I’ve never stopped believing in myself and my abilities. As long as you have that, you can achieve anything.

Help! I Need Roadside Assistance

 
One of the many reasons drivers seek out a solid car insurance plan is to feel totally secure in the event that something unexpected occurs. And one major way Metromile takes care of its customers is by offering 24/7 roadside assistance. That means if you need a jump, tow, or locksmith any time of day, Metromile will get you back up and running in no time. But unlike traditional insurers who require customers to call in and navigate a lengthy telephone process before actually receiving help, Metromile makes things super simple so you can request assistance in a way that’s quick and convenient for you.

Three Easy Ways to Get Roadside Assistance ASAP
 
If you opt to add roadside assistance to your Metromile plan (just $5-$7 extra a month), the vehicles on your policy will be covered for flat tire changes, battery jump starts, locksmith services, and emergency gasoline deliveries. To utilize any of those perks, you can do one of three things:
 

  1. Use your Metromile app. You already know the Metromile app is awesome for a multitude of reasons (it can keep you on track with important trip data, keep your car in tip top shape thanks to diagnostic info, and much more). But the Metromile app is also one key way to access roadside assistance. Here’s how:
    1. Log into your app and tap the ‘Insurance’ icon on the bottom right.
    2. Tap the ‘Roadside’ icon in the top left and follow the prompts on the screen.
    3. Answer the series of questions regarding your incident to help Metromile determine what type of assistance you need.
    4. That’s it! As soon as you complete the prompts, someone is dispatched and help is on the way.

 
 

  • Use your online dashboard. The Metromile online dashboard really is the one-stop shop for all things policy-related. And it’s also another easy way to request roadside assistance by following these simple steps:

 

    1. Navigate to the dashboard either online or via the Metromile app.
    2. Click the ‘Claims’ tab on the top navigation bar.
    3. From there, click ‘Request Roadside Assistance’ in the right-hand menu.
    4. Follow the prompts to determine the kind of help you need, and sit back until someone arrives.

 

  1. Call Metromile roadside assistance. Not into navigating menus or typing out your answers? No problem. It’s ridiculously easy to request roadside assistance with a quick call — just dial 1-800-983-3400 and someone will be out to help you in a snap.

 
Still have questions about the value of roadside assistance or any of the other features Metromile customers love? Visit the Help Center for answers to some of the most frequently asked questions, and if you’re not a Metromile customer yet, get your free quote today.

The Best Spots to Catch a Flick In Your Car on National Drive-In Movie Day

 
Some old school practices have thankfully fallen by the wayside (think: having to hang up the house phone every time you used the internet). But other outdated customs are thankfully experiencing something of a renaissance. Case in point: drive-in movies. Believe it or not, June 6 is National Drive-in Movie Day, and whether you miss the fun of catching flicks from your front seat, or you’ve never had the pleasure of pulling up to an outdoor cinema, now is the perfect time to grab some popcorn and put the car in park for a nostalgic adventure.

Here are eight must-visit drive-in theaters for Metromile customers to enjoy:
 

  1. West Wind Capitol Drive-In, San Jose, CA. This truly retro Northern California landmark first opened in 1952, and the family-friendly facility also features playgrounds, arcades, and of course, supremely stocked snack bars. There’s nothing antiquated about West Wind’s technology, though —the fully-digital drive-in features state-of-the-art digital projectors and screens that are way bigger than typical indoor theatres.

 

  1. Harvest Moon Twin Drive-In, Gibson City, IL. This sweet venue about two hours south of Chicago invites guests to sit out, grill, and have a good time Friday through Sunday nights from Memorial Day through August 9th.

 

  1. Delsea Drive-In Movie Theatre, Vineland, NJ. Built in 1949, closed in 1987, and reopened in 2004, the Delsea Drive-In is New Jersey’s only drive-in movie theatre (although RIchard Hollingshead opened the very first one in America here in 1933). The facility is open from Memorial Day weekend through Labor Day on Thursdays, Fridays, Saturdays, and Sundays.

 

  1. 99W Drive-In Theater, Newberg, OR. The 99W Drive-IN has been through a lot: its first screen was lost in the Columbus Day Storm of 1962 and its second screen lasted until another storm knocked it down in 1990. But now, the site is one of a few remaining drive-ins in Oregon, open from late April/early May through late October.

 

  1. Shankweiler’s Drive-In Theater, Orefield, PA. This is it: the oldest remaining drive-in theater in America! Shankweiler’s has been in continuous operation since 1934. Nowadays, the theater has a modern vibe, with HD Digital technology and high-quality sound equipment.

 

  1. Park Place Drive-In Theater, Marion, VA. Built in 1954 and operated until 1983, the Park Place Drive-In went dark for nearly two decades and was then resurrected to be bigger and better in 2000. It’s still going strong today.

 

  1. Auto-Vue Drive-In Theatre, Colville, WA. The state has just a few drive-in theaters left, and this one has been serving customers since 1953.

 

  1.  West Wind Drive-In, Glendale, AZ. Another West Wind location locals love is in Glendale, AZ. Like other West Wind drive-ins, this one hosts fun events like pajama parties and Customer Appreciation Night when all movies are free!    

 
Ready for some drive-in nostalgia but need to make sure you’re insured first? Visit metromile.com today to get your free quote.

Metromile and Turo are Teaming Up to Redefine Auto Insurance

 
We’re planning to partner with Turo to offer a brand new fractional insurance policy for shared mobility. Turo hosts will pay an affordable monthly base rate plus a per mile rate only on the miles they drive themselves.

As personal mobility evolves from traditional car ownership to shared mobility, auto insurance must evolve to provide car owners with fractional insurance — and we’re proud to be leading the way. We’re delighted to team up with Turo, one of the world’s leading car sharing marketplaces, to offer a new fractional insurance policy specifically designed for flexible car ownership. With this partnership, Turo hosts with Metromile insurance will pay a base rate plus pennies-per-mile for the personal miles they drive. Turo Insurance Agency ensures coverage for hosts’ cars while they’re booked, and hosts can save money on auto insurance by not doubling up.

Innovating auto insurance

Turo has changed the economics of car ownership by allowing hosts to offset the cost of their vehicles, and, for many hosts, auto insurance is a significant portion of that cost. As the leader in pay-per-mile auto insurance, we’re constantly striving to make coverage fair, flexible, and affordable. We’re very excited to begin integrating our innovative approach to insurance with Turo’s protection plans, resulting in a holistic and adaptable policy that is well suited to the different ways that Turo hosts use their cars.

How it will work

To track miles, Turo hosts will plug the Metromile Pulse device into their car’s diagnostic port. We’ll use data from the Pulse and the Turo host’s calendar to separate personal miles from miles driven on Turo guest trips. Hosts will pay a per-mile rate for the miles they drive themselves plus an affordable base rate. We expect to first launch in Illinois, and then roll out across California, Washington, Oregon, Virginia, New Jersey, Arizona, and Pennsylvania. These eight states collectively represent where more than 40% of Turo hosts are currently located.
 
Turo hosts who become Metromilers will join our growing community of drivers who come for substantive savings and stay for an unmatched experience — with mobile app features like street sweeping alerts, engine code analysis, and fuel tracking — that engage drivers all along their journey.
 
This is just one example of our commitment to addressing mobility’s rapid evolution. We’ll keep you posted as this partnership launches around the country.

How to Use the Metromile Dashboard

 

Being car owners ourselves, we’re working hard to make Metromile the fairest and most loveable insurance on the planet. Case in point: in designing our online dashboard, we’re striving to make it a one-stop shop for all things related to your policy.  It’s easy to access online or right from your mobile app, so whether you need to change your coverage, view your bill, or do anything in between, we encourage you to get to know this handy hub.

Here are the features to know on your Metromile online dashboard:

 

The breakdown of your bill. Take a glance at the dashboard and you’ll see a graph that correlates your bill with your daily mileage. You can quickly get a recap on all the trips you’ve taken in your billing cycle, and if you click on a specific date, you can even see an interactive map depicting a visual snapshot of your travel that day. Have multiple vehicles on a single policy? No worries — you can easily toggle between them to view detailed info for each, see how each trip affects your monthly bottom line, and adjust your driving accordingly.

 

Adding and removing drivers and vehicles: Through the dashboard, you can quickly and easily add or remove drivers and vehicles. It’s as simple as clicking a link (in this case, the links are helpfully titled “add or edit drivers” and “add or edit vehicles”; they’re found on the “policy tab” of your dashboard.

 

Adding and removing lienholders: The policy tab is also where you can add lienholders (the person who leased your vehicle to you, if that’s applicable), make changes to your coverage, review your documents, and add or edit mailing and garage addresses.thatd 

 

Manage claims: A loss or policy event is stressful enough, so we’ve tried to take the stress out of the process. File and manage claims in minutes via the dashboard. In the claims center, you’ll find a printable accident checklist to stash in your car.  You’ll know exactly what to do in the event of an unexpected run-in and can file a claim online anytime, anywhere.

 

See you on the road!

Does Your Car Insurance Change When You Get Married?

 

Does Getting Married Impact Your Car Insurance Costs? 

For better or worse, your car insurance rates may change when you get married.

bouquet assorted-color flowers

 

Research shows married couples are generally deemed “less risky” by auto insurers and can be eligible for discounts on auto insurance premiums. Even if you previously shared a car insurance policy, you could still be eligible for additional discounts. However (and this is a big however), if your partner has a history of bad driving, this could negatively impact your combined insurance rate moving forward.

 

Um… file this under “things I didn’t know before getting married.” As a newlywed, I was confident we had everything under control. We filed the paperwork with our city clerk’s office, I went through the steps to change my last name to his, we filed our taxes jointly, and we moved our health insurance over to my new husband’s plan. Things were going swimmingly.

 

Now, eight months into my new marriage and I find out that we could’ve been saving money on our car insurance this entire time? Cool. The one time being married may actually cost us less and I had no idea.

 

Now onto you – are you newly married or getting married soon? Did you know that your car insurance premiums could rise or fall once you get married? No? Join the club.

 

Here’s a little background on why this is the case. If you and your spouse have stellar driving records and no recent gaps in your insurance coverage, you are considered low-risk drivers and therefore will pay less in auto insurance premiums. Sit down together and review your policies. Then, check to see if you can get a better quote. Being a safer driver could actually improve both your relationship and the cost of your insurance.

 

Did you know that insurers often view married drivers as more responsible than single drivers? In fact, one study suggested that single drivers were twice as likely to be involved in a drinking and driving accident than married drivers. I’ve also read that rates can drop for people under the age of 25 when they tie the knot. I can’t speak to this from personal experience, as both my husband and myself were 28 when we got married – but the data is there.

 

There are times, though, when merging car insurance policies after marriage isn’t prudent. If one of you doesn’t have a squeaky-clean driving record (hey, no judgment!), it might be better to keep your policies separate. Merging policies may actually increase your rate overall. Why? Because there is risk-by-association. So even if your spouse drives their own car, there may be rare instances when they need to drive your car, and therefore become a higher risk.

As a Metromile customer, I checked with its Customer Experience team hoping I’d score a marriage discount. The rep let me know it didn’t apply to us because we were already getting Metromile’s best rate. Though I was disappointed, it was nice to know that our car insurance rate was the most competitive offered by Metromile. Our premium and per-mile rate are determined by our car model, location, and the fact that both my husband and myself are responsible, low-mileage drivers.

 

The bottom line: remember that your car insurance rates may change once you’re hitched, and do your homework to make sure you’re getting the best rate.

 

Not part of the Metromile fam yet? Click here to grab a free quote and see how much money you could be saving! Already a Metromile customer? Refer your friends and family to Metromile and make some extra cash. Be safe out there and see you on the roads.

How to Keep Your Pet Safe in the Car

 

It’s hard to imagine many things more purely joyful than seeing a dog eagerly watch the world go by through a car window. While you probably know all the ways to keep your human passengers as safe and sound, do you know the best ways to protect your pet? Check out these essential tips before you next hit the road with Fluffy or Fido.

 

6-Tips-For-Roadtrippin-With-Your-Pets

  1. Know your state’s laws. Every state is different when it comes to legal issues around transporting pets in vehicles. Police in New Jersey, for example, can stop and fine drivers up to $1,000 if they feel they’re improperly transporting animals. Hawaii law states that drivers can’t have dogs in their laps, and at least 14 states and additional local jurisdictions have made it illegal to leave animals in cars unattended. Finally, no matter where you live, laws in almost every state indicate that if a pet causes you to crash your car, it will be considered a distracted driving violation. So before you bring your furry friend in the car, brush up on the potential legal pitfalls.

 

  1. Get the right crate or carrier. Kitties and other creatures that aren’t used to the great outdoors will probably feel more comfortable in a cozy carrier. While there are countless options when it comes to pet carriers, you want to make sure you purchase one that’s big enough for your pet to comfortably move around in, meaning they can sit, stand, recline, and turn. One way to reduce the chance of on-the-road freakouts is to allow your pet to get familiar with the crate or carrier at home, before it makes its debut in the car.

 

  1. Consider a seatbelt. Yes, seriously! If your pup is prone to scoping out the scenery and/or is way too big to be confined to a carrier, then you may want to make sure they buckle up. You can order special crash-tested harnesses online for a variety of animal sizes, but make sure you read up on which breeds are best suited for which belts.

 

  1. Bring the essentials. Just like humans need adequate hydration, snacks, and safety supplies, pets deserve their own pack of must-haves. Always remember to bring food, a bowl, any necessary medication, a pet first-aid kit, waste scoop and plastic baggies, and maybe a special toy to soothe homesickness.

 

  1. Keep them close by. It’s just not a good idea to ever leave your pet alone in a parked car. Even if you leave the windows open, your vehicle can heat up on a hot day and put your animal in danger of heatstroke. On the opposite end of the spectrum, freezing cold temperatures can threaten your pet as well. If you have to hop out for a quick errand, it’s always best to take your pet with you.

 

  1. Turn off your power windows. You want to minimize as many hazards as possible when you have an animal in the vehicle, and while it seems unlikely, it’s not unreasonable for a smaller pet to press the power window button and jump from the moving car. It’s also a slim but real possibility for the window to automatically close on their necks. So avoid the potential danger completely and disable your power windows before taking your pet on the road.

 

  1. Stop often. If you’re taking a long trip, you’ll want to keep your pets needs in mind. Just like you need to make pit stops, your pet does too, and may need to make them more frequently. Schedule in regular bathroom breaks, meal times, and exercise sessions. And when you’re behind the wheel, make sure your pet always has easy access to water.

 

Looking for more travel tips for you and your human passengers? Check out the Metromile blog for everything from insurance FAQs to budget advice and more. Happy travels!

Earth Day

 

We love getting customer feedback, and this particular note made us smile. Chloe, who lives in Los Angeles, said, “I think it’s amazing how you can see your exact mileage at any point. As my friend, another Metromile customer, said, ‘I actually think twice about driving because I can see the mileage.’ I’d say that’s probably the case for a large amount of customers, so rounded up you guys are helping to decrease drivers’ carbon footprints. Pretty awesome.”

With Earth Day passing yesterday, you too might be considering how your driving habits can be a positive step toward getting greener. If so, by choosing Metromile you’ve already made a step in the right direction.

 

The true definition of a carbon footprint is the total amount of greenhouse gases you produce from your activities over a given period of time. Greenhouse gases trap heat in the atmosphere, and too much of that heat is what’s behind our global warming crisis. If you’re wondering what contributes to your carbon footprint and subsequently impacts damage all over the world, it’s just about everything from how much water you use to how much meat you’re eating to — yup, you guessed it — how much you’re driving.

 

So, driving less reduces your carbon footprint and helps the environment — it’s that simple. And because Metromile’s pay-per-mile model encourages you to drive less and save more, it’s a natural fit for anyone looking for a way to give some extra love to the planet.

 

We’ve also designed our app to be an easy-to-read dashboard displaying your current mileage at all times. It takes just a quick glance at your stats to see how your miles (and dollars) are stacking up each month. If you’re noticing a higher bill than you’d like to budget for, you can take immediate action and cut back on your behind-the-wheel time. If you’re trying to make a conscious effort to reduce your carbon footprint, sneak a peek at your dashboard and set a goal to keep your driving miles low each month. Mother Earth will thank you (and so will we).

 

We hope that’s a bit of extra motivation to be mindful of your miles. Be green, save green.

Does Your Car Insurance Spark Joy?

Spring is finally here! It’s time to pack away the thick sweaters, open up the windows, and clean the corners of our houses that haven’t seen the light of day all winter.

Are you familiar with the KonMari Method of tidying up? For those who aren’t familiar, the KonMari Method states that any item that doesn’t “spark joy” should be thanked and discarded. Founded by Marie Kondo, the KonMari Method has helped thousands of people across the world find deeper happiness and sense of calm by eliminating those items that no longer “spark joy.”

 

Personally, I’ve had great success with the KonMari Method. By eliminating items that no longer sparked joy I found that my home stayed tidy, felt less cluttered, and gave me a sense of peace. It also helped tremendously with my own mental clarity, which got me thinking: are there other areas of my life that could be KonMari’d?

 

The idea excited me, and I dove into other ways I could KonMari my life. My digital life needed cleaning up, so I purged my laptop of all the old and useless files and organized only the ones still important to me. Apps on my phone got organized into folders based on their function, and ones that no longer served me were deleted. I cleaned up my online presence as well, by removing old website login info (bye Myspace!) and embarrassing Instagram pics from 2013.

 

The last piece of the puzzle was figuring out what to do with my financial life. While combing through my bank statements and credit card transactions, it occurred to me: I’m paying for things that don’t spark joy but are a necessity (like electricity, my cell phone bill, etc.). How am I supposed to KonMari those things? This made me step back and think – how can I bring more joy into my life with these necessities?

 

The first step in this process was to sit down and figure out what I was paying for out of necessity. Was I getting what I paid for? Do these companies and services have my best interests at heart, or do I only hear from them when my bill is late? What are my other options? Many of these services didn’t pass the KonMari Method test (looking at you, Internet provider), so I started to sniff out what other companies offered the same services.

 

Spoiler alert: most of the necessities that I was paying for didn’t pass the KonMari test. In fact, only one did: my Metromile car insurance. To most people, their car insurance provider doesn’t exactly light a fire within them, but mine does.

 

If I’ve forgotten where I parked my car, the Metromile app tells me exactly where it is (this happens a lot). The Metromile app also tells me how much gas I have left in my tank and helps decode warning lights that pop up on my dashboard from time to time. As a low-mileage driver, I never feel like I’m paying for something I don’t use because, quite simply, I’m not.

 

My favorite feature, however, is the trip tracking feature. As a freelance writer, I’m frequently driving to various client meetings. The mileage that I put on my car for those business meetings is a deductible expense which I can claim on my taxes at the end of the year. With Metromile, I can see every single trip I’ve ever taken and the exact mileage incurred, which makes bookkeeping for my small business an absolute breeze.

 

While I still might be struggling to find other options for the services that don’t spark joy, I know one thing for damn sure: my car insurance sparks joy. Does yours?

 

Does your car insurance spark joy? If not, it might be time to switch to Metromile. Click here to grab a free quote and Spring clean your car insurance provider! Already part of the Metromile fam? Share the love and make some cash! Click here to take advantage of our friends and family referral program. Be safe out there and see you on the roads!

Busting The 3 Biggest Car Insurance Myths

 

Between finding a plan that fits your needs and learning to decode industry jargon (what the heck is subrogation, anyway?), you might be under the impression that car insurance is seriously complicated. And while there can be a lot to learn, coverage doesn’t have to make you tear your hair out.

In fact, we at Metromile have made it our business to make car insurance as simple and straightforward as possible — customers get the best coverage for their individual situation,  at a fair price. But the benefits of being a Metromile customer go far beyond your bank account — from a simple sign-up process and easy automatic payments to seamless customer support and features like a monthly trip summary. Your peace of mind is a priority for us, and we value your time.  

 

But in case you’re still skeptical, it’s time to bust the biggest myths and set your mind at ease:

 

Myth #1: My insurer won’t believe it was a hit and run.

 

If your insurer is Metromile, there won’t be frustration. Meet AVA, Metromile’s AI claims system, who can verify where and when an accident occurred and even how hard the impact was. AVA collects details in seconds to help you file your claim quickly, and in some cases, can even ensure instant payment and help schedule repairs. Hit and runs are bad enough without having to prove your role as the victim.

 

 

Myth #2: With car accidents and insurance claims, it’s always a “my word over theirs” situation

 

Although AVA’s not a real person, she packs a lot of power and pretty effectively squashes any question about the facts.  AVA’s got a team of data scientists behind the scenes who utilize machine learning to continually improve the customer experience. Acting as a virtual witness, she can even help reconstruct an accident scene, thanks to sensor data from the Metromile Pulse, our device that plugs into your car’s OBD-II port.

 

 

Myth #3: Claims are complicated and take forever.

 

You’re probably already using your phone to network, order food, and maybe find the love of your life. Wouldn’t it be awesome if you could also file a claim, locate a repair shop, book a rental car, and get paid all with a few swipes? You absolutely can, with the Metromile app. Unlike other insurance companies that only allow you to start the claim process online, Metromile allows customers to file the whole claim on their mobile phones, and certain claim types can even be resolved in as little as a few hours — without ever leaving your couch. And if you’re not an app person, we have a best in class Customer Experience team based in Tempe, Arizona.

 

 

Still have questions about how Metromile is busting myths and breaking through car insurance stereotypes? Visit our Help Center to learn more, or check out some pretty cool videos on our Youtube channel.