TRUSTe Privacy Certification

METROMILE

PRIVACY POLICY

Effective October 6, 2017

At Metromile, Inc. (henceforward “Metromile”, “We”, “Us”), we are committed to protecting your privacy and earning your trust. This Privacy Policy covers the website: www.metromile.com. We want to let you know what kind of personal information we have about you, and how we use and share it. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. As an insurance provider, Metromile is regulated by Federal and State laws that protect your information and our use and disclosure of it. This Privacy Policy is incorporated into and is subject to the Metromile Terms of Use (the “Terms”), and capitalized terms used, but not defined in this policy, have the meanings given to them elsewhere in the Terms.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

What Information Do We Collect and How Do We Get It?

Metromile collects a variety of information that will aid us in quoting and servicing your insurance policy and providing the Service to you. This information includes “nonpublic personal information”, which is all information that identifies you and is not available to the public.

We collect this information through your application information, your communications with us, your transactions, your consumer report and use of the Service. We also collect certain information that is linked with your account through a wireless enabled telematics device installed in your covered vehicle (the “Pulse”).

Here are some examples of the information we get:

Metromile keeps a record of the source of the information that we gather about our users. You can obtain these records by contacting us with this online form. You may be charged a fee for the cost of creating copies of this information.

You may also request access to records of your information retained by Metromile by submitting a written request. You will be given access to the information and the ability to make copies within thirty business days. You may choose to access this information in person or via mail. You may correct, amend, or delete this information (after providing proper verification) by submitting a written request to this online form. If Metromile does not agree with the requested changes, you may submit a concise statement of the changes you requested and your reasons why you believe the information should be changed, and this statement will be stored with your information and will be provided with your information if it is shared as permitted below.

The Ways Metromile Uses Information

Metromile uses the information you provide or that we collect to develop, operate, maintain, enhance, and provide all of the features and services found on the Service now and in the future, and to service your account with us, including the following:

The Ways Metromile Discloses Information

Metromile is not in the business of selling or commercializing your information with third party companies for marketing purposes. We will share your personal information with third parties only in the ways that are described in this privacy statement. There are however some circumstances in which we disclose your information in connection with developing, providing, and maintaining the Service and operating our business, but only as permitted by law. Such disclosures include:

In the Event of Merger or Sale

In the event that all or a portion of Metromile or its assets are acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users, including personal information and User Data in connection with such merger, acquisition, sale, or other change of control. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

How is Your Information Protected?

Metromile is committed to protecting your information from unauthorized access and disclosure. We have certain physical, electronic, and procedural safeguards in place that are designed to help protect the security and integrity of your information both during transmission and once it is received. To reduce the risk that your account may be compromised, we recommend the use of passwords greater than eight characters, and that include letters, numbers, and special characters, and that you regularly change your password to one that you have not used within the last year. If you have any questions about security on our website, you can contact us using this online form.

Communications with Metromile

As a Metromile policyholder, we will contact you regarding your policy, such as billing notices and confirmations of changes, through email. We will also use your email to provide you with updates about our products and services. We may also contact you by phone regarding timely matters such as late payment or other factors that might affect your policy.

When you register for an account, we will use your name and email address to send periodic emails to you of both promotional and transactional nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us using this online form.

Reviewing/Correcting Your Information

Upon request Metromile will provide you with information about whether we hold any of your personal information. As a consumer, you have the right to review the information we have about you and update, change or delete your information if needed. Support is provided for consumers to request any needed updates to their data either via this online form or by sending us postal mail at the address given below. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We can provide consumers with the names of all entities that Metromile has disclosed certain of your personal information to within two years, in accordance with applicable law. We also provide you with information on how to obtain a copy of your credit report (see prior section What Information Do We Collect and How Do We Get It?).

In addition, every policyholder has an account secured by a username and password on our website that contains a summary of the information we have about you. Any needed updates can be emailed to this online form or policyholders may call the customer service phone number listed in their online account.

Online Advertising

We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Links to Third Parties

Our Site includes links to other websites whose privacy practices may differ from those of Metromile. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or other interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Import Contacts

You can import contacts from your Gmail or other email account address book to invite them to become members of our website. We collect the username and password for the email account from which you wish to import your contacts, and will only use your personal information for that purpose.

Blog / Forum

Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.To request removal of your personal information from our blog contact us using the Help Center. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our website also offers publicly accessible community forums. Our community forum is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the community forum. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Testimonials

We display personal testimonials of satisfied customers on our website in addition to other endorsements. We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at this online form

Changes and Updates to this Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which may be revised from time to time at Metromile’s sole discretion, as provided in the Terms. If we modify the Privacy Policy, we will make it available through the Service, and indicate the date of the latest revision. In the event that the modifications materially alter either of our rights or obligations hereunder we will make reasonable efforts to notify you of the change, 30 days ahead of time. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Our amended Privacy Policy will automatically take effect on the date indicated, except that (i) we will not, without your consent, use your previously collected personal information in a manner inconsistent Privacy Policy in effect when we received that information, and (ii) if you do not agree with any changes to the Privacy Policy, you may terminate your account by contacting customer service. Your continued use of the Service after revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.

Contact Information

For any questions about our privacy policy, please contact us using this online form.

Call Customer Service at 888-244-1702 or send mail to: