Crashing Cars for Science

At Metromile, we believe car insurance should be fair. Which means your rates should be based on how much you drive, you shouldn’t be held responsible for accidents that you didn’t cause, and filing a claim should be easy. That’s why we created AVA, our artificial intelligence (AI) claims system, who works with the Metromile Pulse device to accurately verify claims and quickly resolve them.

The Metromile Pulse

The Metromile Pulse is a small, GPS-enabled device that measures the miles you drive. Once installed, the Pulse seamlessly and securely counts your miles. And we use these miles to calculate your bill. It’s how the whole pay-per-mile thing works. Using Metromile Pulse sensor data, AVA can reconstruct the scene of an accident to instantly determine if claim details are accurate. In addition, AVA is able to issue instant payments, schedule repairs and coordinate rental car needs, taking care of all the mundane things that can make the claims experience such a hassle. But how does AVA know the difference between a vehicle accident and minor bump? — We taught her.

Training AVA:

The best way to get to the truth of what low-impact and hit-and-run crashes would look like to the Pulse and AVA is to truly measure those collisions in the field. So that’s precisely what we did. We found a couple of used cars and put Pulse devices in them. Then we crashed them. Over, and over again.

Busting Car Insurance Myths

Thanks to the work of our Data Scientists, who were able to create a machine learning technique to distinguish between crash types, AVA can now determine what is, and what is not a “crash event.” So, no matter what life throws at you or your car, Metromile will have your back.


Buy that car, take that trip, and don’t sweat the small things along the way, because Metromile is building a seamless claims experience, from the ground up. Because not every accident is the same, and we want to know all the facts, so we can help get you back on the road faster. Get a free quote today and join the Metromile fam – we’re always one call, tap, or click away. Be safe out there and see you on the roads!