Meet Kalona R., a Metromile customer from a suburb of Philadelphia, who knows a thing or two about insurance. Despite working for another insurance company, she has signed up her friends and family, including her grandmother, aunt, and mother, with Metromile because of the helpful customer service. She also says she saved with pay-per-mile car insurance, even when she had a long commute every day.
How did you find out about Metromile? Is it because you are already in the insurance industry?
I was shopping around for a new car with the help of my uncle, who’s a car salesman. He was a Metromile customer and recommended it to me. I was having a hard time getting car insurance and finding a reasonable rate; other insurance companies were dinging me because I had a year-long gap in coverage where I didn’t have a car and wasn’t driving.
I had been commuting 100 miles a day then, and my quote with you was still better than any other insurers I had shopped around with! You were definitely the most practical option for me.
Wow, a car salesman and an insurance insider — your family is a one-stop-shop! What have you learned about insurance?
Before I started working in insurance about four years ago, I had no idea about different kinds of coverage, but now I’m an insurance nerd. All of my friends come to me to help them with explaining the different terms and what to look for in a quote. I always recommend Metromile, even over the insurance company I work for!
Is there a story about Metromile you sometimes tell to your friends and family?
I like being able to make changes myself, right on the app. And I love the gas feature and the check engine decoder. I once got an alert that there was something wrong with my car. I had no idea! It hadn’t been driving differently or making any weird noises. Immediately I took it in to a repair shop and was able to nip the problem in the bud. It would have cost me so much more had I not gotten that message!
What do your friends and family think about Metromile?
My 60-year-old mom is on my policy, and my 85-year-old grandma has her Metromile policy, too; so does my aunt. Particularly with my grandma, I like being able to see her trips on the app and know that she’s staying close to home. I’ve referred so many friends and family members to Metromile that I’ve maxed out on the gift card rewards!
That’s awesome! What did you do with all of the gift cards you earned?
Since my job now has me working from home, I treated myself to a nice office chair! I even had a balance left over to get my cousin a gift to celebrate their graduation.
What’s driving like for you these days now that you’re working from home?
With my new job, I was only driving 15 minutes from home. Now, with COVID-19, my bill is even lower, even though I have two cars on my policy.
What do you like most about Metromile?
I love the pay-per-mile structure. I can see the relief in my premium when I drive less.
Overall, the customer service has been really helpful and is a big part of why I’ve stayed with you for so long. No other company has asked how they can serve us better or for suggestions. I really appreciate you wanting to do better and wanting to have a conversation with me. It shows you meant it.
In the fast lane: Speed-round questions!
Are you a better driver or passenger?
I’m a better driver, hands down. I’m much more comfortable in a car when I’m the one driving!
If you could take a road trip with anyone, who would it be?
To be fair, I’m not a fan of road trips. If I had to pick a road-trip partner, it would be my best friend, Keisha. We have so much fun together, and that is important when you’re stuck in a car with someone for hours. We have the same music taste, so that helps!
What’s your ideal weekend getaway: driving into the city or heading out to the coast?
My ideal weekend is having work off and being able to catch up on my sleep and Netflix shows.