Metromile’s automated claims system, AVA, has some exciting new feature enhancements that are going to make filing a claim with us even easier. Getting into an accident is never fun, that is why we’ve made it our priority here at Metromile to create the world’s best claims experience. Our latest effort to transform the claims experience has resulted in the new self-service direct repair and rental capabilities for our customers.
AVA, who we debuted in July, is a first-of-its-kind smart claims system designed to speed up the process of verifying and paying out insurance claims through the Metromile mobile app or online dashboard. Using Metromile Pulse sensor data, AVA can reconstruct the scene of an accident to verify claim details. If the claim is verified, AVA is able to automatically approve payments within seconds. And now, AVA can even assist in finding repair shops, scheduling rental cars, and setting up and processing claims payments.
You can learn more about AVA here.
How does it work?
Eligible policyholders who have submitted a claim and indicated that they are planning to repair their vehicle will be directed to the Metromile Dashboard to see repair shops that are participating in the direct repair program and are located near the zip code of the vehicle’s last location.
If the policyholder also has rental coverage they will be given the option to reserve a rental car with Enterprise-Rent-A-Car through the Metromile online dashboard. Just like with the direct repair program, the Dashboard will provide policyholders with locations near the vehicle’s last location. Policyholders can even gain access to and schedule an Enterprise shuttle for pick-up from the repair shop or another specified address.
If the policyholder would rather find and choose their own repair and/or rental shop, they are welcome to do so by opting-out of the program.
Once a vehicle is in the shop and a rental car has been picked up, AVA will keep customers posted on repair status, schedule changes, and even help change the rental reservation if needed. As soon as the vehicle has been repaired and returned to the customer, AVA will automatically initiate payment.
Even with AVA, all customers will have the option to call in to talk to our in-house team of claims professionals. Not yet a Metromile customer but intrigued by AVA and our automated claims? Visit metromile.com/claims to learn more about our pay-per-mile insurance and get a quick quote.