Close your eyes and imagine filing a car insurance claim. What do you see? Hours on the phone, confusing documents sent by snail mail or fax, and a long wait to get paid? That’s one of the huge pain points Metromile is out to eliminate. With our easy, mobile-friendly claims process, filing a claim only takes minutes — and it’s not uncommon to see same-day payment. Let’s take a look at just how easy it is.
Step 1: Fire up the Metromile app.
On the bottom menu, tap the Insurance icon (it looks like a shield because, you know, we’ve got you covered). Go ahead and choose the type of claim you need to start.
Step 2: Follow the prompts
We’ll hold your hand through providing all the information we need, while our AI tailors the questions to your specific circumstances. If you were in an accident, we’ll also provide a handy accident checklist to make sure you and others are safe.
Step 3: Submit
This last button is how you send us your claim. Click “I Agree” and breathe easy.
That’s it. You’ll receive an email confirming that we have received your claim and are hard at work making it right. You’ll occasionally receive updates from us to keep you in the loop as things move along.
It really is that easy. In five minutes or less, you can file a claim and get on the road to resolution. Low rates, great service, and lightning fast claims. What’s not to love?
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Julianne Sawyer is a freelance writer, app producer, and real-life Metromile customer living in the San Francisco Bay Area.