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Metromile Just Made It Even Easier to Save Money

Here at Metromile, we’re all about providing a more fair and affordable insurance option for low-mileage drivers, but we don’t stop at just helping our customers save money. We also have a smart driving app that takes the hassle out of car ownership, with useful features like a car locator and street sweeping alerts (in select cities). Now, we are giving customers an even easier way to save with a new billing feature, which tracks mileage costs throughout the month.

save money

The inspiration for this feature came from our loyal customers. Since Metromile’s pay-per-mile insurance model is unique in that the monthly bill is based on mileage, pricing can change from month-to-month depending on how much is driven. Many of our customers said that they would find ways to drive less if they could track their bill throughout the month. That’s exactly what this new feature will allow them to do. Now, customers can see how each mile they drive affects how much they pay. By keeping tabs on monthly mileage, it’s easier than ever to stay in control of how much customers pay (and save).

If you are a Metromile customer, the new Billing feature is simple to use. Open our app and you will see the new Billing card appear on the overview screen, giving a quick glance at your charges to-date. You can then click to drill in deeper and see the breakdown of your current bill, as well as previous bills.

If you have an idea of how Metromile’s app could be even more helpful, don’t hesitate to drop us a line. You can reach us at appfeedback@metromile.com. Happy driving!

Customer Story: Ken from Oregon

Here at Metromile, we always appreciate hearing from our customers and how our work has touched their lives. Thanks Ken!

We have been with Metromile for about a year and a half and could not be more pleased. Our initial reasons for signing up with them was their rate structure based on actual miles driven, since we drive far less than the average driver. A secondary reason was that Metromile offered a much better rate for our teenage son who was on our policy at the time. 

We also really like the feature where we can track all of our trips. It came in very handy recently when my wife dropped a family member off at the airport. Somehow, she lost the parking ticket receipt so they charged her the full day rate. she was able to download and print the trip data that showed she was only there for less than a half hour and was able to get a refund.

Customer service has been top notch. Whenever we have called with a question, we get to speak with someone right away without having to navigate through a menu first. The customer service reps have always been able to answer questions and make changes to our policy with no hassle.

The true test with an insurance company, however, is will they be there for you when you need them. Based on my experience, I can unequivocally say yes. A little more than a year ago, I was involved in a crash when someone ran a stop sign and T-boned my vehicle. Fortunately I was unhurt, but the car was disabled as a result of the crash. While waiting for the police to arrive, I called Metromile to inform them of the crash. A few minutes later I got a call from Sean Griswold, the Vice President of Customer Experience and Claims. He immediately asked if I was injured, and I could tell that his concern for my well being was genuine. 

Sean and I had spoken before and he was always very helpful. He immediately arranged for a rental car for me to use to get to work, and the car was ready before my vehicle was towed back to the dealership. 

The claims process took weeks to finally resolve, in part because the other driver who was at fault did not have adequate insurance. A second complication was that this was an almost new vehicle and a new model that year. The extent of the damage needed to be determined in order to decide whether it could be repaired or not. Throughout the process, Sean and the claims adjuster assigned to my case kept me informed on an almost daily basis and provided documentation promptly to expedite the claim.

In the end it was decided that the vehicle was a total loss, and again, Metromile was ready and was able to transition my policy as soon as my replacement vehicle was at the dealer. 

Would I recommend Metromile? Absolutely! Great rates for someone who drives less, great customer service, useful features such as trip tracking, and most importantly, they are there for you when you really need them. What more could you want?