What To Know About Car Insurance During COVID-19

Metromile is committed to supporting drivers through every mile. We understand the COVID-19 pandemic has created stress and uncertainty, and we’re here to help. We want you to be able to focus on what matters most during this time — the health and safety of you and your family.

Savings as you drive less

We think the best deal is one that you don’t have to ask for. Our community saved approximately 30% on average on car insurance in April just for staying home, and the savings can continue. Savings are built-in when you pay per mile, which means lower bills for driving less. For example, essential and frontline workers save $741 a year on average with Metromile, even as they continue to drive because they pay per mile, according to a survey of new customers who saved with Metromile in 2018.

Coverage when you need it

We understand things happen. Our claims agents remain available 24/7. You can file a claim online, through our app, or by calling us at 888-595-5485. Reach out to us about an existing claim at 888-457-4301 from 6 a.m. to 6 p.m. PT, Monday through Friday.

And if your car breaks down, we’ll be there for you. Repair shops in the Metromile network are open, even as we shelter in place. Our roadside assistance operators are also standing by to help.

Assistance with coverage and payments

We understand that you might be experiencing financial hardship because of COVID-19. We’re making payment relief options, so you won’t lose your coverage if you can’t pay now. If you need any help, we’re here for you at 888-311-2909 and through our Help Center.

We know every bit counts, so we’re not charging late fees or fees for payment extensions during this time.

Get rewarded for helping others

We’re rewarding our community so that you can get paid to help your friends save on car insurance. With each friend who gets a quote from your unique referral code, you will get $25 and could earn up to $100 per calendar year.

Now you can also choose to donate your referral reward to support those impacted by COVID-19. Metromile will donate $25 on your behalf — up to $100 per calendar year — to Direct Relief for each friend who completes a quote using your unique code when you refer someone from the Direct Relief page on our website. Direct Relief is a leading humanitarian aid organization providing medical assistance, including protective gear and critical care medications, in the U.S. and around the world.

Support for the community

We understand that our local communities need us now more than ever, which is why we’re taking steps to support small business owners. If you’re a small business owner or have a favorite restaurant or shop that deserves a shoutout, share it with us for a chance to be included in an upcoming Shop Local with Metromile spotlight.

Support for our New Jersey customers

For New Jersey customers experiencing financial hardship because of COVID-19, we’ve taken these steps for you:

  • We won’t cancel your policy for 90 days from May 1, 2020, if you’re having difficulties paying your bill. (Keep in mind that while you won’t lose your coverage because you can’t pay now, you’ll still be responsible for making these payments.)
    • You may make these payments over the rest of your current policy term or up to 12 months.
  • We’re not charging late fees or fees for payment extensions as we shelter in place.
  • We won’t consider any late payments in rate calculations for future policy terms.

If you need any help, we’re here for you at 888-311-2909 and through our Help Center.