Everything You Need to Know About the Metromile App

Here at Metromile, we’re more than just car insurance; we have made it our mission to make owning a car easier than ever before. Did you know that in addition to all of our awesome coverage such as Comprehensive, PIP/MedPay, Property Damage, and Uninsured/Underinsured, you also get unlimited access to our smart driving app? The Metromile app is packed full of useful features – you can file a claim, view your proof of insurance card, make changes to your policy, call for roadside assistance, and more!

If you were today years old when you found out we have an app or already use it on the reg, there are always new and useful things to discover. Let’s explore the different features and maybe you’ll learn something new!

Everything You Need to Know About the Metromile App

Insurance Features

First up, let’s explore the insurance features of the app and how you can access each of them.

  1. Proof of Insurance
    Your Proof of Insurance card is what you need to display when you get into an accident, get pulled over by a police officer, and when you go into the DMV to register your vehicle. It is required by law to carry proof of insurance in the vehicle you are driving.

    How to Access in the App:

    Navigate to the bottom menu and tap on the ‘Insurance’ icon. Your Proof of Insurance document is in the menu underneath the ‘Start a New Claim’ menu. Tap on ‘Proof of Insurance’ to access your up-to-date Proof of Insurance documents.

  2. File a Claim
    You can easily handle filing a claim directly from the Metromile smart driving app – praise be! Report an accident, file for glass repair, and call for roadside assistance, all without opening a browser.

    How to Access in the App:

    Navigate to the bottom menu and tap on the ‘Insurance’ icon. On the top navigation menu, tap what kind of claim it is – roadside assistance, glass repair, or an accident. Follow the prompts on the screen, which will walk you through the appropriate questions.

  3. Make Changes to Your Policy
    Did you know that you can make changes to your policy from the smart driving app? Such a handy feature! Edit your coverage and add or remove drivers directly through the app – no phone call required. Note: you can make multiple updates, but you’ll only be able to submit changes once per day.

    How to Access in the App:

    Navigate to the bottom menu and tap on the ‘Insurance’ icon. Once you’re on the ‘Insurance’ page, tap on ‘Edit Policy’ in the center menu (fourth option down). For security reasons, the app will have you log into your account again. Once you’re logged in, you’ll be able to see your Metromile dashboard. Tap the three horizontal lines in the upper left-hand corner of the screen and navigate to ‘Policy.’ Scroll down the page and see the changes you’re able to make, such as adding or editing drivers, adding or editing vehicles, adding or editing lienholders, and editing the garaging and mailing addresses.

  4. Roadside Assistance
    Calling for roadside assistance is now as easy as firing up the Metromile smart driving app! You can request a tow, call for assistance changing a flat tire, or request a battery jump and our Metromile roadside service team will be there to assist you every step of the way.

    How to Access in the App:

    Navigate to the bottom menu and tap on the ‘Insurance’ icon. On the top navigation menu, tap ‘Roadside Assistance.’ Follow the prompts on the screen, which will walk you through the appropriate questions to figure out exactly what your needs are. Then sit tight and our Metromile team will dispatch a service technician to help you out.

Billing Features

Another great feature of the Metromile app is the ability to view your monthly charges and keep up-to-date on what your current bill is shaping up to be. This allows you to be strategic in planning your trips and puts you in control of your monthly bill. The app can even tell you how much certain trips cost in fuel! Pretty neat, huh?

  • How to Access in the App
    Handle all your billing needs directly from the Metromile smart driving app by navigating to the ‘Billing’ icon in the bottom menu. By tapping on the icon, the app will open your billing history and include your current monthly charges. To see the cost in fuel, navigate to the ‘Trips’ icon in the bottom menu. Then tap a particular trip and scroll to the bottom of the page. The miles driven, time driving, fuel cost, and estimated MPG will all be displayed. To update your billing information, tap the cog icon in the upper left-hand corner of the screen and navigate to ‘Payment Method.’
Car Features

As a (free!) bonus to all of our Metromile customers who use the smart driving app, we provide car features, such as a vehicle locator (very handy if your car is towed or stolen), street sweeping alerts, a check engine light decoder, and trip tracking and details.

  1. Vehicle Locator
    The vehicle locator feature is on the overview page when you first open the Metromile smart driving app. On the overview page, there is a map with a pin placed where your car is parked. The pin also displays the fuel level in the tank, so you know when it’s time for a fill-up!
  2. Street Sweeping Alerts
    If your car is parked in a street sweeping location, the Metromile app will let you know. Be sure to go into the Settings on your phone and turn on notifications from Metromile – we won’t spam you, we promise! We’ll only notify you if your car is in danger of getting a ticket or towed for being parked in a street sweeping zone. Note that the street sweeping alerts are currently available in the following select cities: Chicago, Los Angeles, San Diego, and San Francisco.
  3. Check Engine Light Decoder
    Save yourself an arm and a leg at the car repair shop by getting a free check engine light reading with the Metromile smart driving app! If your check engine light pops on, the Metromile app will decode it and let you know what the problem is. To view in the app, navigate to the ‘Overview’ tab and scroll to the bottom. Once you know what the issue is, you’ll be able to do your own research on the problem and find a solution, rather than relying on the mercy of the repair shop.
  4. Trip Tracking and Details
    If you’re someone who keeps a close watch on the miles you drive, the trip tracking feature in the Metromile smart driving app will be your new best friend. To see all past trips, navigate to the ‘Trips’ icon in the bottom menu. Tap on a trip to view your route taken, miles driven, time driving, fuel cost, and estimated MPG. We totally geek out on this stuff, and we bet as a Metromile customer, you do too!

Still Have Questions?

No worries, we have the answers. Check out our FAQ page in the Metromile Help Center to see if there’s already an answer to your inquiry. Some of our top FAQs answered below:

Metromile App FAQs
    1. Where can I download the app?
    To download the Metromile app, visit the App Store (iOS users) or Google Play (Android users).
    2. Do I need the app to have Metromile insurance?
    No way, Jose! The Metromile smart driving app is simply a perk that we provide to all our customers at no extra charge. No hard feelings if you don’t want to use it or it’s cluttering up your phone – we’ll always be here in case you change your mind.
    3. Do I need Metromile insurance in order to have the app?
    Yes, the Metromile smart driving app is for Metromile customers only. You (or someone in your family) must be a Metromile customer to use the app.Read to make the switch? Get a quote here.

Now that you’ve seen how great the Metromile app is, become a Metromile customer today by grabbing a free quote! If you’re already a Metromile customer and haven’t downloaded the app yet, what are you waiting for? It’s free! As always, be safe out there and see you on the roads.

Julianne Cronin is a Bay Area freelance writer, content creator, and founder/editor of the women’s lifestyle site, The Wink. You can find her working on her capsule wardrobe, collecting cacti, and trying out the latest beauty products on Instagram