Metromile Is A Glassdoor 2018 Best Place to Work

Glassdoor 2018 Best Places to Work Winner

Metromile is pleased to announce we are among the winners of the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018. This is the second year in a row that Metromile has been recognized as a Best Place to Work, and we are honored to be listed again.

Unlike other awards, there was no self-nomination process, instead it’s entirely based on feedback our employees have voluntarily and anonymously shared on Glassdoor. To determine the winners of the awards, Glassdoor evaluates all company reviews shared by employees over the past year. This year, we are proud to be recognized as a Best Place to Work among companies with less than 1,000 employees according to those based in the U.S.

Below are just a few words employees shared on Glassdoor that contributed toward the award and that made us feel incredibly honored to be recognized:

    Fundamentally changing an age-old industry AND providing the customer a real value by being fair in how we price insurance – feels good to work on something you believe in. And the concept of fairness finds its way into the culture, too – ideas come from everywhere, departments are fluid and collaborative. As a result, the product is not only something we can all be proud of, but the process of getting there is

    Focus on innovation and creating a business that is adaptable to the changing market
    Leadership who seem to really care about their employees’ happiness
    Smart, down-to-earth, lovely colleagues
    Generally speaking, very customer-focused: management insists on being in the trenches with front-line service and sales staff, and I’ve seen them go the extra mile to do the right thing by the customer

    The work culture is amazing. I’m still excited to come into work everyday. The managers in my department have the best interest for us and push/challenge us to be at our full potential.

A huge thank you goes out to all our employees who took the time to share their perspectives on what it’s like to work here. We appreciate all the valuable feedback as it only helps us to improve.

Metromile Introduces New Automated Claims Service

We recently shared the good news that Metromile had acquired an insurance carrier, enabling us to manage the entire claims process from start to finish. The good news keeps coming — our new and improved claims service is already here! This includes our automated claims tool that gives many customers the option of filing their claim online without ever talking to someone on the phone.

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In the event that a Metromile insurance customer needs to file a claim, the entire process will be much more seamless. Our brand new claims tool uses data and automation to reduce the pain points of traditional insurance. Unlike other major insurance companies that only allow you to start the beginning of a claim online, our customers can file everything right from their online dashboard or mobile phone. Also unique is our claims algorithm that dynamically serves questions depending on the situation, making sure the experience is streamlined and tailored to you.

We understand the importance of getting claims filed quickly and fairly. Customers can opt-in to use data provided from their Metromile Pulse device to expedite the claims process. Qualified claims can even be resolved and paid out within hours.

We’ve also updated our glass and roadside assistance. You can now instantly make a request from our app or online dashboard. If you are requesting roadside assistance, you can even track where your tow truck is in real time.

While we pride ourselves on being a tech-forward company, there are plenty of talented people working behind the scenes. Our claims team is comprised of people with over 200 combined years of experience at major insurance companies. Even though the whole claim can be filed online, customers will still have a dedicated claims representative to ensure everything is done quickly and fairly. We’ll do whatever it takes to get our customers back on the road as soon as possible.

Exciting News: Metromile Announces $191.5M in Funding

We’ve been a little silent on the news front lately but it’s because we’ve been building up to this announcement. Today, we are thrilled to announce $191.5 million in funding, bringing our total capital raised to $205.5 million. Investors like Intact Financial, CPIC, Index Ventures, New Enterprise Associates (NEA), First Round Capital, Mitsui, SV Angel, Metromile Founder and Chairman David Friedberg and well-known entrepreneur Mark Cuban participated in our recent financing events.

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We’ll use the money to fuel growth initiatives, advance nationwide expansion and acquire an insurance carrier. Yep, you read that correctly- Metromile has acquired an insurance carrier meaning that we will underwrite our own policies and manage the entire claims process from start to finish, providing our customers a faster, more fair and seamless claims experience.

Metromile is licensed nationwide but as of today, we’re underwriting policies in NJ, OR and PA, and will underwrite policies in CA, IL, VA and WA in the coming weeks. If you’re a customer, you’ll be able to take advantage of this when your policy renews (we’ll send a note as this time approaches). With the new and improved claims experience, if a customer needs to file a claim, they will have a dedicated claims representative to ensure the claim gets filed quickly and fairly. Our claims team is comprised of industry experts with over 200 combined years of experience at major insurance companies, with both extensive knowledge of best practices as well as innovative plans to improve the experience. As a technology-driven company, we’ll also be introducing new updates and features that will continuously improve the experience.

Now that the cats out of the bag, you can expect to hear more from us as we focus on rapid state expansion in the coming year. Sign up for our waitlist if you would like to be notified when we arrive in your state! To see more announcements from Metromile, visit our Press page. And if you are interested in our pay-per-mile insurance offering, you can learn more here.

Introducing the New Metromile Dashboard

At Metromile, we believe that car insurance should never be a hassle. We even go the extra mile to make car ownership simple and seamless, with an app that has helpful features like street sweeping alerts and a car locator. Now, we are introducing a totally redesigned dashboard that makes it easier than ever to access the information you care about the most.

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Get a quick snapshot of your balance and trips.

If you are currently a Metromile customer, just log-in and your new dashboard will be waiting for you. At first glance, you’ll see your current balance, miles driven and overview of miles per day. If you have a bill that is due, you’ll also see that information, as well as a button that allows you to pay with one click. It’s never fun to pay bills, so we wanted to make it as painless as possible! Scroll down and you can view your car’s location and recent trips. If you have multiple cars on your policy, you will see information broken down by vehicle.

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Better understand your bill.

Want to get more detailed? Head to the new “billing” section, where you will see a graph that correlates daily mileage with your bill. You’ll also see a list of the trips you’ve taken in your billing cycle. Click on a date and an interactive map will appear, giving a visual snapshot of a day’s worth of driving. Again, if you have multiple vehicles on your policy, you can easily toggle between them to view detailed information for each. Now, you can see how each trip affects how much you pay. You might even be inspired to make adjustments to your commute to save more money!

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Easily access policy information.

In the “policy” section, you’ll see an overview of all of your insurance information. This has everything you could ever want to know about your policy and is also where you can access policy documents and your proof of insurance card. We wanted to add some fun to typically stagnant insurance information, so you’ll see a customizable avatar and illustration of your car (you can even pick the color).

The best part is that we’re only getting started. We have a lot of exciting updates in the coming months, so if you aren’t yet a Metromile customer, make sure to get a quote now so you can take advantage of everything we have in store!

How We Got Here: A Brief History of Pay-per-mile Insurance

Here at Metromile, we pride ourselves on being pioneers of the pay-per-mile car insurance model, providing a fair and affordable insurance for low-mileage drivers. Technically, we weren’t the first to introduce this idea, but we were (and still are!) the leaders in making it seamless, scalable and easy for everyone. We were founded exactly five years ago, and now have customers in seven states, from California to New Jersey (with many more coming soon). In celebration of our 5th birthday, let’s take a step back and explore how we got to where we are today.

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One of the first times the per-mile insurance concept was introduced was in a report by William Vickrey in 1968, and later in a  report by the Brookings Institution in 2008. They hypothesized that if people paid for insurance by the mile, they would be incentivized to drive less since their bill would be based on mileage. The less someone drives, the less they would pay. To prove out the Brooking’s Institution’s theory, we recently ran a study with the Jackson Institute for Global Affairs at Yale University and found that our customers are already driving 6% less after switching to Metromile. This seemingly small number can actually have a significant impact on our economy and environment, especially if everyone reduced their driving by this amount. The benefits to per-mile insurance are clear, but the major insurance companies have been wary to use this model since low-mileage drivers (65% of the US, to be exact) are subsidizing the small handful of people that drive the most.

There have been a few smaller companies that ventured to test a per-mile insurance model, but they required setup that wasn’t exactly user-friendly. One company required a mechanic to install a mysterious black box in the car, and another relied on consumer-submitted photos taken of the odometer reading. None of them made for a hassle-free experience, which is necessary for the person that only occasionally uses their car.

That’s where Metromile comes in. We knew there was a need for a more fair car insurance, but the solution couldn’t involve complicated setups or time-consuming reports. Technology would be an important factor to measure miles driven, and it needed to be plug-and-play. Your mechanic already uses your on-board diagnostics port (OBD) to obtain car health data, so why not use the same port to gather mileage data? We had a solution, and the catalyst was that the sensors we needed to do this become inexpensive and reliable. So in 2011, we introduced a simple way for low-mileage drivers to save money with pay-per-mile car insurance. Just plug a device (we call it the Pulse) into the OBD-port of your car, and it will automatically track mileage. On average, we are saving our customers $500 a year, so we are pretty confident in our solution.

So where are we off to next? There are a lot of exciting stops on our roadmap, from state launches to helpful new app features. If you are currently a Metromile customer, we could not have gotten here without you, so we thank you all for your support. And if you aren’t currently a customer and don’t drive much, you can learn more about our innovative pay-per-mile insurance offering here!

Pay-per-mile Car Insurance in the Spotlight

Have you heard the news? There’s been a lot of TV coverage lately about how much money Metromile’s pay-per-mile car insurance offering is saving low-mileage drivers, and we wanted to share the highlights with the whole Metromile community. Below is a segment that aired on CBS Philadelphia, featuring our fearless leader (aka CEO), Dan Preston, and a happy customer who is saving $90 per month on car insurance after switching to Metromile.

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The customer, Adam VanCuren, was paying a hefty car insurance bill when he wasn’t even driving much. Since he works from home, his car usually just sits outside his house. Now that Metromile’s per-mile insurance offering is available in Pennsylvania (among other states), Adam could save $1,000 this year since his monthly bill is based on the miles he drives (or doesn’t drive).

A similar segment also aired in ChicagoPittsburgh and San Francisco, and we expect that the per-mile insurance revolution will continue to gain momentum as its affordability (and fairness) is proven. Are you a happy Metromiler and want a chance to bask in the spotlight yourself? Drop us a line at stories@metromile.com so we can contact you if we have the opportunity to share customer stories!